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The escalating issue of ‘serial returners’

Retailers are already under intense pressure, from reduced margins to competition from online giants, and now they face another woe:…

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The irreversible effect of technology on shopping

The world of retail has been fast-tracked into the digital age, thanks to the internet and e-commerce. Sales online have…

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Enhancing the in-store sales process in retail

It’s no surprise that consumers around the world will collectively spend $2.842bn online by the end of 2018 — as…

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Why an API ending is the answer

Amazon, Etsy and eBay: just a few of the well-known online brands that have long frustrated traditional bricks and mortar…

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Marketing your business for annual events

If you haven’t started already, now is the time to begin planning your marketing campaign for some of the biggest…

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How retailers can turn the store of the future into a reality

The face of retail is rapidly changing with a significant increase in online shopping and reduced footfall in high-street stores.…

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Can VAT help save the High Street?

There are growing calls for an ‘online sales tax’ (OST) to redress the balance between physical and digital retailing but…

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How accessible are shopping centres in the UK?

In 2016, the UK’s population peaked at 65.6 million. Reportedly, 18% of the population were aged 65 and over. With…

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What is nudging, and how can it boost sales?

It’s been a decade since the book Nudge was published and the term ‘nudging’ became a useful verb in the…

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How to win customer loyalty

Retail today is nothing like the shops we visited 30, 20 or even 10 years ago. Not only is much…

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