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The future’s bright, the future’s automation?

Last month high street stalwart Marks & Spencer (M&S) announced plans to overhaul its customer services department with an AI…

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What’s the secret of the forecourt store?

While the struggles facing the retail sector have been widely reported over recent months, it seems forecourt stores are bucking…

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Customer security and trust will lead to better growth

The importance of customer data to retail brands cannot be overstated, especially when petabytes worth of personal information is gathered…

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Automation and AI in retail: friend or foe?

We hear a lot about the high street dying, but that’s not quite right. The high street is changing. Automation…

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How retailers can harness Halloween to drive engagement

Each year Halloween generates a huge amount of hype among consumers, making it a pivotal holiday for retailers. Indeed, Halloween…

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Is it time to blow up your business model and switch to DTC?

Retail is in the middle of the most significant reinvention that we’ve ever seen. What it means to be a…

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The new Debenhams branding might be ‘joyous’ – but is the in-store experience?

This is a pivotal moment for department stores. The ongoing House of Fraser (HoF) crisis has shown the perils of…

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How Wesfarmers’ takeover strategy almost sent Homebase ‘down under’

There are few home comforts for Homebase right now. The DIY chain confirmed on August 31 that it will close…

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How can retailers utilise queuing psychology?

Retailers must do everything they can to ensure that for customers, their waiting time at the till is not perceived…

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The escalating issue of ‘serial returners’

Retailers are already under intense pressure, from reduced margins to competition from online giants, and now they face another woe:…

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