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Nov- 2021 -24 November
The £15bn question – are you still investing in instore expertise?
With the Golden Quarter in full swing and the risk of another lockdown receding, it feels like physical retailers can finally focus on the future and doing what they do best. Namely serving the varied interests and needs of our nation of shoppers. While the terminals are processing payments, amidst…
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16 November
Why data activation is the secret to a successful Black Friday
As economies reopen and consumers adjust to post-crisis life, marketers face an ongoing period of change. Nevertheless, 2021 looks set to be a big year for holiday shopping. With consumer confidence reportedly at its highest level since 2008, it feels like, after the challenges brought by Corona, there is everything…
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9 November
Post-pandemic future is looking bright for UK high Streets
Prior to the pandemic, there were concerns regarding the future of the high street. Now that social distancing restrictions have forced many hospitality and retail businesses to close their doors at least partially, these voices of concern have understandably amplified. And after the Autumn Budget announcement this week, these concerns…
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Oct- 2021 -27 October
Long Covid: a particularly bad headache for retail?
Cooped up indoors, face to face with a steady stream of strangers. No working from home. When it comes to Covid-related absence, it’s no surprise retail is the UK’s hardest-hit industry. Our data shows that over 222,000 retail employees missed work due to a positive test between January and mid-July.…
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21 October
Last chance saloon
Is the writing on the wall for eCommerce? Customers have relied on online retail for 18 months, with repeated lockdowns contributing to an extraordinary spike in growth – online now contributes 36% of retail revenue compared to just 16% pre-pandemic. Yet, while some of this new buying behaviour is likely…
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19 October
Certainty exceeds discounts in 2021 peak trading
Global supply chain disruption could not have come at a worse time for UK retailers desperate to maximise the potential of an ever growing online customer base during peak trading season. But with costs spiralling and many products unlikely to arrive in the country in time for Christmas, let alone…
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18 October
Checkoutless Stores: The Future of Retail
Retailers have been significantly impacted by the pandemic. In 2020, total retail sales fell by 1.9% compared to 2019. Now that consumers are returning to stores, retailers must look to welcome them in new ways. Consumers now want a fast, easy, and convenient shopping experience. On average, a person spends…
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1 October
Delegated Authentication – The secret to a smoother SCA Experience
We’ve seen a lot of talk about about how the secret to successful strong customer authentication (SCA) is in the details — the exemptions, the exclusions, the version of 3DS in play. But there is one other detail, one vital to maintaining magnificent customer experience can’t be overlooked: the importance…
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Sep- 2021 -14 September
Embracing Google Shopping and omnichannel strategies post-lockdown
The relaxation of restrictions on June 21 – or as it has become known in the media, ‘Freedom Day’ – was meant to be a return to normality. For brick and mortar retailers especially, this represented a chance for them to increase sales and recoup losses endured during lockdown. However,…
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1 September
Accelerating retail transformation to drive growth
Retailers have faced a tough year. Stay-at-home orders and the resulting shift to online saw buyer behaviour altered. Consumers across the globe flocked online in numbers not forecast for a decade. McKinsey’s UK Consumer Sentiment research highlighted that 63 per cent of consumers tried new shopping behaviours in the past year,…
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