Analysis
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Apr- 2021 -12 April
How John Lewis plans to bounce back
In 2007, upmarket retail giant John Lewis revealed plans for an ambitious expansion scheme, which aimed to double the size of its business. At the time, the company only had 26 sites across the UK and the £700m investment was created to increase its high street presence: bringing a further…
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9 April
The aspirin that soothes the returns headache
Are returns the biggest headache for online retailers? Returns are not so great for customers either. If retailers are to make the most of the new captive audience, it is time to stop treating returns as an annoying business cost. With the right approach, retailers can improve the customer experience,…
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7 April
Amazon’s here – so what’s the future for UK supermarkets?
Amazon has set its sights on the UK supermarket sector. From the Amazon Fresh initiative to its partnership with Morrisons, offering free, next day delivery to Prime customers, the arch disruptor is looking to turn the UK multiple market on its head. Free next day delivery for everyday, household essentials…
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6 April
Retailers’ roles in protecting customers from the threat of fraud
With more than half of retail fraud now cyber-enabled, retailers are under pressure to identify any vulnerabilities across their digital payment process and are at significant risk of financial and data fraud in relation to their credit schemes. E-commerce has been rapidly growing for years and the number of digital…
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1 April
How can fashion-tech help the fashion industry work more efficiently?
Nowadays, many startups are setting up fashion tech apps in the retail industry: 3D body scan, data analysis, online recommendation, or advice for helping customers to shop with a conscience. It’s great that so many players and brands are participating in this change, but it only addresses part of the…
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Mar- 2021 -22 March
Amazon Fresh and the rise of automation in retail
Years ago when someone walked into a shop and emerged without paying, it usually resulted in an arrest and a possible visit to the local magistrate’s court. However, in the digitally-driven 21st Century, this practice has started to be actively encouraged as a means to ease the shopping experience for…
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19 March
Lidl & Aldi – Location, Location, Location
The demise of the high street and the evolution that part of retail is currently experiencing is extremely well documented. But one area that is not so well covered is the rise of Lidl & Aldi and their move towards dominance in the extremely valuable food retail market. This is…
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17 March
Happy Shopping: Bringing a little emotion to ecommerce
Happy shoppers loyally return, they generate more value, they advocate and create more business. It’s the ultimate goal for every direct-to-consumer business. But happiness is a fickle thing, how can a business make every customer happy? Especially in a digital commerce experience that has to deliver at scale? A helpful…
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Feb- 2021 -22 February
The restructuring options for retailers before it’s too late for rescue
Despite a glimmer of hope that Government may extend more Covid-19 support measures, retailers shouldn’t leave their future to chance if they want to boost their prospects of surviving the pandemic. Up until recent days, it looked like retailers were facing a so-called perfect storm. A moratorium protecting retail tenants…
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1 February
Adapting and diversifying as a result of Covid-19
It’s no secret that 2020 was a tough year for many businesses. The closure of non-essential stores meant that the majority of retailers have had to find new ways to continue operation. Whilst the situation has and continues to be difficult for many businesses, we’ve also seen many become more…
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