Analysis
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Oct- 2018 -5 October
Innovation in retail: who’s your money on?
No business is immune from the potentially fatal consequences of relying on ‘business as usual’. The recent fates of household…
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Sep- 2018 -25 September
The future’s bright, the future’s automation?
Last month high street stalwart Marks & Spencer (M&S) announced plans to overhaul its customer services department with an AI…
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14 September
The new Debenhams branding might be ‘joyous’ – but is the in-store experience?
This is a pivotal moment for department stores. The ongoing House of Fraser (HoF) crisis has shown the perils of…
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13 September
How Wesfarmers’ takeover strategy almost sent Homebase ‘down under’
There are few home comforts for Homebase right now. The DIY chain confirmed on August 31 that it will close…
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Aug- 2018 -30 August
How accessible are shopping centres in the UK?
In 2016, the UK’s population peaked at 65.6 million. Reportedly, 18% of the population were aged 65 and over. With…
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Jul- 2018 -30 July
Reality Check: Would you pay by Instagram?
In the near future, direct payments will be possible via the image-sharing service Instagram. With this announcement the app, first…
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10 July
The advantage of customer intelligence and what retailers can learn from House of Fraser
Another day, another high street stalwart closing some of its doors. With a deal now struck with creditors, House of…
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4 July
A look-back at the first half of 2018 in retail
Over the past six months, we’ve seen high street stalwarts such as M&S, New Look, and most recently House of…
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Jun- 2018 -20 June
Amazon overreacting; returns are a crucial retail indicator
Amazon has kicked up a furore by banning consumers who return too many items on its site. Sure, rising return…
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14 June
How to use the peak-end rule as a framework for a strong customer journey
Last week my partner and I went to a new casual-dining place near our flat. It’s the kind of place…
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