Analysis
-
May- 2019 -2 May
What can the West learn from Amazon China’s failure?
Amazon China did not do enough to build on brand reputation, and it is only until they can appease the demands of an increasingly connected and experience-orientated consumer base that they have a chance of challenging the giants in the East. For native businesses in the East, the rapidly developing…
Read More » -
Apr- 2019 -29 April
The subscription economy
Global spending on subscription-based services and products is booming, powered by an ever-growing range of brands offering everything from media content, to specialist food and drink, apparel, and cosmetics. Initially these existed in the realm of pioneering startups offering niche services and products. Now global retail giants are scrambling to…
Read More » -
26 April
Beating the retail downturn: three lessons from Dunelm
We are clearly amidst challenging times for high street retailers at the moment, with Brexit uncertainty coupled with increased competition from online pureplays putting substantial pressure on the UK’s retail businesses. Recent figures from the British Retail Consortium and KPMG revealed that sales growth dropped to 0.5% in the year…
Read More » -
16 April
The future of wireless retail technology
Digital transformation, although a term thrown around a lot within all industries, refers to changes made to business models in order to keep up with changing consumer behaviours. This comes as a reaction to digital developments across the board that means businesses can streamline processes, to provide a more effective,…
Read More » -
9 April
The ultimate guide to creating a positive CX for mobile
Customer experience (CX) has the power to shape a consumer’s perception of your brand, with research showing that a positive customer experience can have a huge impact in terms of brand loyalty, conversion rates and sales. For this reason, creating a positive CX – by providing customers with an enjoyable…
Read More » -
4 April
Securing the future of the UK high street
UK High Streets have reached a ‘tipping point’. That was the view of a recently published parliamentary inquiry report on UK high streets. The shift to online sales (now accounting for 20% of all retail sales); the upward revaluation of business rates, previous planning policies; and local authority financing constraints…
Read More » -
2 April
Now is the time for UK retailers to rethink the handling of returned stock
As the end of the financial year approaches in April, retailers have several options to begin their spring cleaning. A new fiscal year allows companies to evaluate their spending over the past 12 months and look to make any changes as budgets refresh and new targets are set. With return…
Read More » -
1 April
Why retail rewards schemes do not necessarily create loyalty
Customer loyalty is not something retailers can afford to take for granted. With only 3% of people saying they feel devoted to their favourite stores, it’s the norm to shop around for the best deals and ‘cheat’ on one’s usual shop of choice. Although consumers still see some of the…
Read More » -
Mar- 2019 -28 March
Who are the most impulsive online shoppers in the UK?
The debate rages on as to whether the high street is finished or not, but the exponential rise of online shopping cannot be questioned. The ease in which you can locate an item and have it delivered to your door the next day has meant more and more people now…
Read More » -
25 March
Designing the stores of the future
The ever-increasing shift to online shopping, powered by e-tail giants such as Amazon, and the rise of mobile and social commerce dovetailing the consumer desire for experiences, have impacted the British high street. While retailers are under severe pressure, this is far from the end of physical retail stores. Many…
Read More »
