Advice
Visit Retail Sector for advice, best practice, how to guides, and top tips for successful retailing, both on the high street and online. Retail Sector is your one-stop-shop for retail news, analysis, interviews, features and advice, keeping you in the picture.
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May- 2019 -30 May
4 click-and-collect mistakes all retailers need to avoid
When it comes to high street retail, offering click-and-collect can have a monumental effect on a business’ overall customer experience. And that can be monumental ‘good’ or monumental ‘bad’, by the way. If a customer has a negative click-and-collect experience, chances are that it’s not just going to deter them…
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29 May
Payments: the key to personalisation in retail
Retailers are cost-cutting, trialling customer policies and experimenting with tech such as smart mirrors in the aim of securing their future. Cutting through the noise and getting through to customers is critical, but also easier said than done. You just need to look at ASOS updating their extended returns to…
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29 May
Disrupting physical: Who needs a store?
Only a few months ago, I was discussing the longevity of the high street with an e-commerce director at a luxury furniture retailer. Recalling the closing down sales in my local House of Fraser, I suggested it was just the beginning of an industry-wide revolution. His response surprised me. “It’s…
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24 May
Achieving sustainable growth through digital in an unstable time
How much do you use your smartphone? I recently tracked my own personal usage and found that I use my phone for about three hours a day, receiving around 250 notifications and unlocking my phone around 100 times in the process. I’m sure these numbers would be relatable to many…
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21 May
Retail landlords must stay focused in the face of CVAs
Recently announcing its restructuring plans, Debenhams has joined a long line of casualties for the UK High Street. With the culture of company voluntary arrangements (CVAs) still apparent, it is often the commercial landlords who find themselves left high and dry, faced with losing tenants and slashes to their rental…
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14 May
The ripple effect of consumer data breaches
The number of those affected by high-profile consumer data breaches in the past few years is staggering; 50 million Facebook users were stung in 2018, whilst British Airways revealed back in October 2018 that over 185,000 passengers may have had data stolen in a breach. It’s evident that hackers are…
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13 May
How retailers can target the female shopper of today
Female shoppers account for a huge proportion of the shopping demographic and have an enormous impact on the consumer marketplace. In the US alone, women make up just over half of the population, and they’re accountable for over $39trn (£29.9trn). This means they have significant purchasing power – putting them…
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10 May
How to put the consumer first in modern digitally disrupted retail space
The retail industry has changed drastically over the last 12 months. The failure of retail brands like Toys R’ Us and BHS are just the most recent reminders that digital disruption continues to take its toll on the unprepared. The way we are shopping has changed, as have our expectations…
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9 May
Retailers should learn from shopping centres to be inclusive
Shopping centres increasingly act as hubs pulling local communities together and are becoming an essential cornerstone of everyday life. As society quite rightly becomes more inclusive, shopping centres must lead the way in their own communities by ensuring that every individual can benefit from the facilities equally. One in five…
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8 May
Why shopping centres must now focus on experience
The traditional shopping centre model is currently undergoing a seismic shift. I’ve no doubt that those centres that will thrive in the coming decades will employ an entirely customer centric experiential model. As the line between retail and leisure becomes increasingly blurred, shopping centres will need to evolve from being…
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