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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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WH Smith has announced that its revenue remains below pre-pandemic levels for the 20 week period ending 15 January 2022, with the total group revenues at 85% of 2019 levels for the same period.

In travel UK, revenues came in 70% of 2019 levels for the 20 week period, with total travel revenues at 83% compared to the same period. Additionally, total high street revenues are 87% of pre-Covid levels.

WH Smith’s online businesses, funkypigeon.com, cultpens.com and whsmith.co.uk, reportedly performed “strongly” over the period with “good” stock availability.

WH Smith said that prior to the emergence of the Omicron variant in early December, the company saw a “consistent improvement” in sales across all channels, and a “resilient” performance in December.

Additionally, its cost savings target for the full year is “on track” and its gross margin has reportedly improved, driven by mix.

Despite seeing a “small impact” from Omicron, WH Smith said it anticipates that its travel markets will recover further through the spring, should there be no further restrictions. 

According to the company, it is “well placed” for the key trading period in travel over the summer.

Carl Cowling, group chief executive, said: “We are pleased with the progress the group has made in the period. 

“In travel, we have focused on our strategic objectives of increasing customer conversion, growing average transaction value and winning new space, all of which continue to deliver good results. We have now opened 16 of the recently won InMotion technology stores in UK airports and are pleased with their performance.”

He added: “Our high street business performed well, in line with our expectations, with our online businesses delivering strong performances.”

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