Selfridges has endured the “most difficult year” in its 113-year history, but was able to weather the storm.
The chain of luxury department stores was reportedly kept afloat through growing sales in 2019 and investing in e-commerce.
The year to February 2020 saw Selfridges sales increase 7% to £1.97bn, but operating profits fell 10% to £88m for the same period.
Moreover, annual pre-tax profits fell to £34m from £98m, even before the pandemic had taken place, due to new accounting rules of leases.
Still, the impact of these developments was cut short by the Covid-19 crisis that continues to cause havoc to the firm’s physical operations.
Pitcher added that footfall across its four stores would be “depressed for the rest of the year” as the group relies so heavily on “people returning to work and travel resuming”.