Tesco sets 80 item limit for online orders

Tesco has announced that from today (27 March) it will be limiting the number of items customers can put in online shopping baskets to 80. 

The move will enable the supermarket giant to “reach more customers, with more deliveries” as the coronavirus crisis continues to unfold.

The group said that a “typical online order” before recent weeks would contain fewer than 60 items, but this average has “notably increased” due to the pandemic.

The threshold of 80 has now been set so that it does not restrict customers from doing a “normal weekly shop”, but allows for more orders to be loaded onto each delivery van.

It will also allow the retailer to release “significantly more” delivery slots over the coming weeks, as part of its efforts to “ensure all customers can access the essentials they need”.

A Tesco spokesperson said: “We know that it’s difficult to get a delivery slot for online shopping at the moment due to high demand, and we ask those who are able to safely come to stores to do so, instead of shopping online, so that we can start to free up more slots for the more vulnerable. 

“We’re looking at every opportunity to increase the number of slots available and by introducing a limit of 80 items per online order we’ll be able to get more orders onto each van, helping us to ensure all customers can get the essentials they need.”

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