Technology
This coverage explores how technology shapes the UK retail sector, focusing on digital transformation, e-commerce platforms, in-store innovations, data analytics, and supply chain systems. Reporting highlights how retailers leverage technology to improve efficiency, enhance customer experience, and stay competitive — offering insight for executives, managers, and professionals driving retail innovation and operations.
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Apr- 2018 -13 AprilOnline & Digital
Retailers ‘need to invest in visualisation technology’ to boost online sales
Almost half of shoppers would spend more online if there was technology that helped them visualise and understand how products work without having to go in store, according to new research. The survey of 1,000 shoppers, conducted by full service e-commerce agency, PushON, found that 45% of people would be…
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12 AprilAdvice
Why retailers should be empowering staff with the same tech they offer customers
Often, tech is the only thing that really differentiates one business from another, so it’s clear to see why retailers place such importance on empowering consumers in any way they can. Whether it’s click and collect, online shopping, next day delivery or improved in-store experiences, there’s constant one-upmanship. As a…
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Mar- 2018 -8 MarchAdvice
Break down the walls: overcoming three main barriers to conversions
We are constantly trying to come up with reasons why we should not purchase a product, so the job of a retailer is to make the transaction journey as smooth as possible so visitors to your online store or marketplace become customers. Here is our advice on how to break…
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7 MarchComment
Technology – the key to truly seamless, frictionless shopping
In retail, it’s important to create a smooth shopping experience for the consumer who may well see shopping as a way to escape whatever stresses and hassles they’re experiencing in their daily life. Or, alternatively, dread the prospect of trawling around shops and appreciate anything that makes it an efficient…
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Feb- 2018 -26 FebruaryAdvice
Why Irish consumer exports are rising despite Brexit uncertainty
In the wake of the decision to leave the European Union, many businesses within Irish consumer products saw this not as a challenge but as a platform for a myriad of opportunities and consequently started looking at how to maintain ties to the UK as well as open up new…
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21 FebruaryAdvice
When customers call the shots, flexibility is key
It’s no secret that the ecommerce industry is in a constant state of transformation, as digitally savvy shoppers continue to expect more and more from brands and retailers. Whilst it’s true that the UK remains a global leader when it comes to online shopping, we’re seeing that our favourite brands…
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12 FebruaryAnalysis
The evolution of customer care
We live in an increasingly digital world. Throughout the day, consumers use multiple devices and channels to communicate with, and make purchases from, the retailers they use. Digitisation has changed the goal posts for retailers; customer service is evolving into customer convenience. And as more retailers build their services around…
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2 FebruaryTechnology
Apple announces record-breaking quarter with £14.1bn net profit
Technology giant Apple has posted a record-breaking £14.1bn in net profit for the three months ending December 30 2017. The world’s most valuable company also posted a 13% increase in revenue to £62.07bn for the same period. This comes despite a decrease of 1% in the number of iPhones sold…
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Jan- 2018 -17 JanuaryAnalysis
The five retail trends that almost certainly, probably won’t happen in 2018
As we begin the new year, many experts are offering their predictions for the retail industry. However, I think it’s important to provide a unique take on the well-tread predictions pieces with five hotly-tipped trends that won’t actually come to pass in 2018 Social commerce becomes the dominant sales channel…
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12 JanuaryOnline & Digital
Ocado tests robotic assistant for use in its warehouses
Online home delivery supermarket Ocado has revealed the first prototype of a robot to assist staff in its warehouses. The project, dubbed ‘SecondHands’, is designed to maintenance technicians working in Ocado’s automated warehouses, and will learn through observation how to complete tasks that require a level of precision or physical…
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