Returns rate
This coverage explores returns rates and their impact on UK retail performance. Reporting delves into trends in product returns, strategies to reduce costs, policy changes, and technology solutions aimed at improving efficiency and customer satisfaction. Insights are geared toward retail professionals managing operations, profitability, and consumer behaviour in both physical and online retail environments.
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Jan- 2024 -17 JanuaryFeatures
Turning excess inventory into extra profit: the power of online auctions
Retail businesses have been fighting against tough economic conditions in recent years. From the continuing fallout of Covid-19 to the ongoing cost of living crisis, skyrocketing energy bills to increasing wage demands, bricks and mortar stores and e-commerce organisations alike have been feeling the impact of strained purse strings. As…
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Jan- 2022 -21 JanuaryClothing & Shoes
N Brown EBITDA to come in at lower end as revenues remain flat
Fashion and homeware retailer N Brown has revealed it expects its group revenues to remain relatively flat for FY22, increasing 1.7% to £614.4m. The retailer said this comes in below previous expectations. Despite entering the trading period “well prepared”, and its clothing and footwear continuing its resurgence into Q3, with…
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Mar- 2019 -20 MarchAdvice
Retail should embrace serial returners – not ban them
How do you solve a rising rate of returns? It’s a question which has been asked with more frequently over the last twelve months as retailers grapple with an increasingly returns-savvy customer base. There’s no denying that businesses are feeling the impact. Rebound data indicates that returns cost UK retail…
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Nov- 2018 -6 NovemberAnalysis
Tackling the serial returner – time to ban them?
I think like most online and brick and mortar stores, we’ve noticed an increasing challenge with serial returners. We sell high-end fashion and designer clothing and while our returns rate remains low, particularly compared to industry standards, it’s an issue which has become gradually more problematic for us over time…
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Mar- 2018 -8 MarchAdvice
Break down the walls: overcoming three main barriers to conversions
We are constantly trying to come up with reasons why we should not purchase a product, so the job of a retailer is to make the transaction journey as smooth as possible so visitors to your online store or marketplace become customers. Here is our advice on how to break…
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