Omnichannel
This coverage explores the evolution and execution of omnichannel strategies within the UK retail industry. Reporting highlights technology integration, customer experience innovations, store–online alignment, supply chain adjustments, and leadership decisions driving seamless retail operations. Designed for executives and managers, it provides analysis to support strategic planning and operational excellence across digital and physical retail channels.
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May- 2018 -11 MayOnline & Digital
Smartphone purchases account for 54% of UK retail transactions, study finds
Retail purchases made on smartphones have seen a 66% increase in Q1 of 2018 compared to Q4 2017 according to marketing technology company Criteo’s Global Commerce Review. The research also showed that mobile devices accounted for over half (54%) of retail transactions in the UK. Shopping apps are helping to…
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9 MayAdvice
Payments: the defining factor in the customer experience
Perfecting the customer experience is a challenge that gives all retailers sleepless nights. After all, according to Barclays, 55% of consumers have abandoned a purchase due to poor service on the high street. Revenues and in many cases, the futures of businesses, are dependent on strong levels of customer satisfaction.…
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Apr- 2018 -25 AprilAnalysis
The retail evolution and RFID – Ushering in the era of retail 3.0
Adoption of disruptive technologies is just that…disruptive. Yet, although implementing disruptive innovation can present a range of challenges, a business model that is stagnant for decades cannot remain successful indefinitely and is vulnerable to the next wave of innovation. This is the driving force behind the evolution of the retail…
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19 AprilAnalysis
The best omnichannel retail experience is an invisible one
Have you ordered pizza from Dominos recently? If you have, it’s unlikely that you called the nearby store on the phone to place your order. Online sales in the UK, which includes practically every digital platform imaginable, were up 14.5% year-on-year, representing 77% of all system sales. Once you have…
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17 AprilAdvice
How retailers can embrace the power of digital
By 2020, customers will manage an estimated 85% of brand interactions without speaking to a human. The prevalence and richness of digital touchpoints means that companies are accumulating a huge volume of measurable information about their customers. This information is power, and leaders are using it to learn from…
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13 AprilOnline & Digital
Retailers ‘need to invest in visualisation technology’ to boost online sales
Almost half of shoppers would spend more online if there was technology that helped them visualise and understand how products work without having to go in store, according to new research. The survey of 1,000 shoppers, conducted by full service e-commerce agency, PushON, found that 45% of people would be…
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Mar- 2018 -27 MarchAnalysis
GDPR could be the best thing to happen to your customer experience
On 25 May 2018, the General Data Protection Regulation (GDPR) will come into force across the EU. It is the biggest change to data protection laws in Europe since the 1995 introduction of the European Union (EU) Data Protection Directive. Since its creation in 1995, the amount of digital information…
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22 MarchAdvice
How the personal touch drives retail success
Retailers today have to go the extra mile to secure customers’ attention. Tactics, like personalisation, which previously were labelled ‘nice to have’, are now essential. Indeed, brands looking to succeed in this changeable marketplace, must create personalised experiences through the customer journey to meet rising expectations. Those that do it…
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Feb- 2018 -27 FebruaryAnalysis
What omnichannel really means for the modern retailer
Life is busy and time is scarce. Digitisation has encouraged people to look for easy, simple and efficient solutions to challenges they face in their daily lives. These rules are no different in the retail sector. Consumers want to buy and retailers want to sell, it’s as simple as that.…
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22 FebruaryNews
Shopping apps account for half of online sales in Europe
Dedicated shopping apps are driving widespread mobile success for European retailers, according to Criteo’s Q4 Global Commerce Report. The study revealed that retailers with a shopping app see half of online transactions taking place on mobile devices with 54% of these taking place via their app, opposed to on mobile…
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