Omnichannel
This coverage explores the evolution and execution of omnichannel strategies within the UK retail industry. Reporting highlights technology integration, customer experience innovations, store–online alignment, supply chain adjustments, and leadership decisions driving seamless retail operations. Designed for executives and managers, it provides analysis to support strategic planning and operational excellence across digital and physical retail channels.
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Aug- 2019 -16 AugustComment
The case for personalisation
From the dawn of modern consumerism offering a personal touch was a key differentiator for high-quality retailers and service providers keen to set themselves apart from the rest. Remembering client names, previous purchases or children’s birthdays added that ‘je ne sais quoi’ that bonded retailer to customer. It fostered loyalty,…
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12 AugustHigh Street
Abercrombie and Fitch appoints new director
Fashion retail brand Abercrombie and Fitch has appointed Felix Carbullido as an independent director. Carbullido joined Abercrombie and Fitch on 5 August from home furnishings retailer Williams-Sonoma where he is currently executive vice president and chief marketing officer. Previously he served at retailers, including Macy’s, Banana Republic, Gap and Smith…
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9 AugustComment
Halting the demise of the ‘not my department’ store
Be it House of Fraser, retail bellwether John Lewis or in-the-wars Debenhams, department stores are in the news for all the wrong reasons – whether for profit warnings, sales dips or being sued by Sports Direct. The pace of change in the retail industry is ever accelerating, and department stores…
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2 AugustHigh Street
Pets at Home revenues jump 9.9% in first quarter results
Pet goods retailer Pets at Home has reported a 9.9% increase in group revenue to £303.4m for the 16 week period from 29 March to 18 July 2019. Retail revenue was up 8.7% to £266.4m and omnichannel revenue increased by 36% to £26m – with vet group revenue also up…
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2 AugustAdvice
Enabling speed and agility in the retail sector
Retail stores are facing huge changes in buying behaviour – 18% of all UK purchases are predicted to be online this year. However, the physical shopping experience still remains important. What has changed is consumer expectations as they look to replicate their online experiences in store. For any bricks-and-mortar retailer…
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Jul- 2019 -11 JulyHigh Street
DFS shares fall over ‘Brexit uncertainty’ despite sales growth
Furniture retailer DFS saw shares drop by nearly 4% in early trading today (11 June), despite a 17% increase in like-for-like sales for the year ending 30 June 2019. It came after the retailer warned investors that it remains “mindful” of the “volatile” political and economic backdrop, and how it…
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Jun- 2019 -25 JuneAdvice
Turning savvy shoppers into loyal customers
Omnichannel shopping has presented retailers with new opportunities to utilise a multitude of customer touchpoints relating to purchases, offers and product launches, to push their brand to the forefront of consumers’ minds and obtain mass customer engagement data, often within a single day. This data can be utilised by brands…
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17 JuneAdvice
Personalised delivery is the future for retailers
The retail and e-commerce marketplace is extremely crowded, with hundreds of brands constantly competing against each other to win basket conversions. It’s no secret that many retailers, especially those based on the UK high-streets, have been struggling over the past few years. Big brands including Debenhams, John Lewis and Mothercare…
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11 JuneAdvice
Understanding the true cost to serve
The boom in the e-commerce industry over the last 10 years has led to a saturated marketplace, with retailers facing competition from every angle: pureplay, omnichannel and Direct to Consumer. This saturation has resulted in a fiercely competitive marketplace, and will be worth over €200bn (£178bn) in the UK by…
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7 JuneAdvice
Offering frictionless delivery is key to winning over millennials
Driven by the rise of online shopping and the modern on-demand lifestyle, millennials now expect their customer journey to be seamless. This has inevitably led to the transformation of the retail industry. While many bricks-and-mortar stores report losses and closures, the world of ecommerce continues to flourish as it meets…
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