Multichannel
This coverage explores multichannel retail strategies and execution across the UK sector, examining how retailers integrate physical stores, e-commerce, and digital platforms. Reporting includes initiatives to improve customer experience, technology adoption, operational challenges, and leadership decisions — providing retail professionals with insight into effective multichannel operations and their commercial impact.
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Jan- 2020 -15 JanuaryHigh Street
22,000 retail jobs lost in 2019 due to administrations
Almost 22,000 retail jobs were lost in 2019, according to new data from specialist finance broker firm ABC Finance. Some 1147 retail premises closed during the year, with the firm explaining that the most common causes for these closures included rising overheads such as rent on retail units, as well…
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Dec- 2019 -18 DecemberOnline & Digital
Online sales soar in November
Online sales grew 16.4% year-on-year in the month of November, according to the latest figures from the IMRG Capgemini Online Retail Index. The index, which tracks the performance of some 200 retailers, recorded the largest monthly growth since April 2018. This figure significantly surpassed the three month, six month and…
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Nov- 2019 -20 NovemberOnline & Digital
‘Worst ever’ growth for online retail sales in October
Online retail sales has seen its lowest ever growth during the month of October, according to the latest IMRG Capgemini Online Retail Index. E-commerce sales grew by 6.2% and managed to beat the three-month, six-month, and 12-month rolling averages – respectively +5.0%, +4.5%, +5.1%. However, the results are still behind…
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Oct- 2019 -1 OctoberHigh Street
JD Sports responds to CMA amid Footasylum probe extension
JD Sports has said it “strongly disagrees” with the Competition and Market Authority (CMA) that its proposed £90m takeover of Footasylum would be “bad for customers”, as it now faces a full-scale investigation into the deal. Following the CMA’s Phase 1 decision of 19 September 2019, JD said it has…
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Sep- 2019 -10 SeptemberHigh Street
JD Sports revenues jump 47% in wake of Finish Line acquisition
Sports fashion retailer JD Sports has reported a 47% increase in revenue to £2.7m for the 26 week period ending 3 August 2019. The increase in revenue was attributed to a £725.2m contribution from Finish Line, which the retailer acquired in a £396m deal last year, and its JD stores…
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4 SeptemberHigh Street
Dunelm profits jump 23.4% in full-year results
Homewares retailer Dunelm has reported a 23.4% increase in profit before tax to £125.9m for the year ending 29 June 2019. The group said the increase reflects higher sales, improved gross margins and a “better operational grip”. Total like-for-like sales also increased by 10.7% during the period, with “strong” growth…
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Aug- 2019 -15 AugustPeople Moves
Moss Bros announces boardroom shakeup
Moss Bros Group has announced a shakeup to its boardroom with the appointment of Avis Darzins as a non-executive director from 1 September 2019. The suitwear retailer also announced that Maurice Helfgott, following nine years’ service, will no longer be the senior independent non-executive director from 1 October 2019, when…
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Jul- 2019 -31 JulyShopping Centres
Intu reports 7% drop in rental income amid ‘challenging’ first half
Shopping centre owner Intu has reported a 7.7% decrease in net rental income during a “challenging” first half of the year and said it expects a similar result for the rest of 2019. During the first six months of the year ending 30 June its rental income fell to £205.2m…
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24 JulyPeople Moves
Card Factory appoints former Tesco boss as CCO
Card Factory has announced the appointment of Adam Dury as chief commercial officer, effective 26 August 2019. According to the retailer, Dury has “extensive” experience in the retail industry having worked for Tesco for 14 years in a number of roles including most recently, category director of home, seasonal and…
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Jun- 2019 -20 JuneHigh Street
Dunelm raises profit forecast for second time
Dunelm Group has announced it has continued to see “strong trading” across its business and has decided to raise its profit forecast for the second time this year. Since its last update on 10 April 2019 the home furnishings retailer said it has experienced “very good year-on-year total like for…
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