Multichannel
This coverage explores multichannel retail strategies and execution across the UK sector, examining how retailers integrate physical stores, e-commerce, and digital platforms. Reporting includes initiatives to improve customer experience, technology adoption, operational challenges, and leadership decisions — providing retail professionals with insight into effective multichannel operations and their commercial impact.
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Aug- 2023 -10 AugustAnalysis
Greggs’ recipe for success
By May 2023, Greggs’ sales had shot up by nearly a fifth compared with the same time in 2022, as its offering of sausage rolls and pasties remained “compelling” to customers during the cost-of-living crisis. In the spring of this year, the country-wide chain of bakeries also revealed that hot…
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Jul- 2023 -19 JulyClothing & Shoes
Looking Sharp: fashion reseller saves £320K in three months with Inventory Planner
Key facts Multichannel footwear and clothing reseller, Sharp Attire – founded in 2015, with a Shopify-powered webstore and significant Amazon presence Uses Inventory Planner to accurately forecast demand for 10,000s SKUs, streamline purchasing across multiple locations and make faster, data-driven decisions that boost the business’ bottom line Impact: 19 DAYS…
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May- 2023 -15 MayNews
Zara relocates to Trinity Leeds for latest flagship store
Zara has recently revealed that it will open its newest flagship store at Trinity Leeds shopping centre, as it upsizes and relocates into the centre from its current location on Briggate. The new 46,000 sq ft store will showcase the latest technological innovations from Zara’s integrated online and physical store…
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Apr- 2023 -4 AprilNews
Authentic Brands to acquire Boardriders
Global brand development Authentic Brands Group has made a binding offer to acquire Boardriders, a global action sports and lifestyle company, from funds managed by Oaktree Capital Management, L.P. The group said that the deal would diversify and expand its portfolio with the addition of the Quiksilver, Billabong, Roxy, DC…
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Nov- 2022 -21 NovemberFeatures
How Lightning 50 winner Piglet in Bed is getting the bedding business just right
It was in 2017 that Founder of Piglet in Bed, Jessica Mason, launched her online bedding business with only a Shopify website and three colours of linen bedding and pillowcases. In a handful of years the British-born brand has taken off, providing a refreshing wake-up call to the bedding industry…
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Aug- 2022 -24 AugustPeople Moves
Card Factory appoints non-executive director
Card Factory has announced the appointment of Indira Thambiah as non-executive director, effective 1 September 2022. Thambiah has been appointed a member of each of the company’s remuneration committee, audit and risk committee and nomination committee. She is an experienced multi-channel retail executive and consultant, with previous roles including head…
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16 AugustNews
Watches of Switzerland Q1 revenues hit £391m
The Watches of Switzerland Group PLC has reported a 31% rise in group revenues year-on-year from £297m to £391m for the 13 weeks to 31 July 2022 (Q1 FY23), benefiting from de-stocking and pent up demand as showrooms reopened following Covid-19 lockdowns. Luxury watches sales grew 32% to £342m, representing…
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15 AugustNews
Joules names former John Lewis director as CEO
Joules has announced the appointment of Jonathon Brown as the group’s new CEO following a thorough selection process, joining as CEO designate on 7 September and becoming CEO on 30 September. Most recently, Brown was CEO of Compare the Market, part of BGL Group, where he led the business through…
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Jun- 2022 -28 JuneDIY
Hobbycraft revenues up 15% as online sales soar
Hobbycraft has welcomed a “robust” set of results in its latest financial year, as revenue rose by 14.8% to £203.1m, up from £176.9m in FY21. Its full-year adjusted EBITDA hit £15.0m, meanwhile, up from £13.8m in FY21 and £14.8m in FY20, before the pandemic. Overall, the group saw a total…
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Mar- 2022 -9 MarchNews
A reshaping of town centres
“The last two years have been tumultuous for retailers but the closures we’ve seen are an acceleration of what was happening before the pandemic,” says Lisa Hooker, consumer markets lead at PwC. The accounting firm recently published a report monitoring the openings and closures of large-chain highstreet operators. It concludes…
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