Marks and Spencer
This coverage analyses Marks and Spencer’s strategy, performance, and influence within the UK retail market. Reporting highlights store operations, product innovation, online developments, financial results, marketing campaigns, and leadership changes. With a focus on commercial impact and competitive dynamics, it offers insights for professionals managing grocery, fashion, and homeware retailing at scale.
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May- 2025 -19 MaySupermarkets
M&S boss faces pay package hit amid cyber attack
Marks and Spencer boss Stuart Machin’s pay is reportedly expected to be cut by up to £1.06m after a cyber attack caused the company’s shares to drop by 14%, according to the Financial Times. The hacking incident on 22 April 2025 could cost Machin about £831,000 on a performance share…
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14 MayDepartment Stores
M&S insurance payout could hit £100m after cyberattack
Marks and Spencer’s insurance payout could be as much as £100m following the recent cyberattack where customer data was stolen, the FT has revealed. Sources familiar with the situation told the FT that Allianz is the first insurer and is expected to pay around £10m. On Tuesday (13 May), the…
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13 MayHigh Street
M&S confirms customer data stolen in cyber attack
Marks and Spencer has told customers that some of their personal data has been stolen following a major cyber attack last month. However, it said the data does not include usable payment or card details, which are not held on its systems, and does not include any account passwords. It…
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7 MayFeatures
Retailers at risk: how cyber threats are shaping the future of commerce
In recent weeks two major UK retailers – Marks and Spencer and Co-op – have fallen victim to high-profile cyber attacks that sent ripples through the entire retail sector. These breaches were a stark reminder that no company, no matter how established or trusted, is immune from cyber threats. As…
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6 MaySupermarkets
Co-op and M&S face continued cyber attack disruption
Co-op and Marks and Spencer are both still dealing with the aftermath of cyber attacks which hit them last week. Co-op has warned of ongoing product shortages as it continues to battle the “sustained” cyber attack, particularly in fresh categories such as fruit, vegetables, meat and dairy. The retailer confirmed…
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2 MayDepartment Stores
Harrods latest retailer to face cyber attack
Harrods has become the latest retailer to be targeted by cyber attacks, only days after Marks and Spencer and the Co-op were similarly targeted. The luxury department store confirmed it has “restricted internet access” in an attempt to fend off the attack, and according to Sky News, is engaging specialists…
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Apr- 2025 -30 AprilSupermarkets
M&S cyber attack tied to teenage cyber criminal gang
Marks and Spencer’s major cyber attack has been linked to Scattered Spider, a gang of British and American teenage cyber criminals, according to the Telegraph. The incident, which caused a widespread outage of M&S’s contactless payments and click-and-collect services over the Bank Holiday weekend, forced customers to ditch their full…
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25 AprilSupermarkets
M&S halts online orders amid cyber attack fallout
Marks and Spencer has paused all online orders through both its website and apps following a cyber attack that hit the retailer last week. In a statement the group said it was “truly sorry for the inconvenience”, and had taken the measure as part of “proactive management”. A statement on…
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23 AprilFeatures
The potential ripple effect of Asda’s Rollback return
Asda has brought back its “iconic” Rollback scheme, reducing prices on more than 4,000 products in stores and online. As a result, more than £4bn has been wiped off the value of Tesco, Sainsbury’s and Marks and Spencer stock amid fears that rival Asda will step up the grocery price…
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22 AprilSupermarkets
M&S apologises after glitch forces shoppers to abandon carts
Marks and Spencer has issued an apology to its customers after its contactless payments and click-and-collect services experienced a widespread outage over the Bank Holiday weekend. Customers were frustrated by the lack of an official statement from the company or any warning signage in the store indicating that there was…
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