Marketing
This coverage explores marketing strategy and innovation across the UK retail industry — from brand campaigns and customer engagement to data-driven advertising and omnichannel communication. Retail Sector reports on retailer marketing performance, creative partnerships, loyalty schemes, and digital transformation shaping how brands connect with consumers. Coverage includes insights into retail media networks, influencer collaborations, social commerce, and the evolving use of AI and analytics in campaign optimisation. For retail professionals, this category offers expert intelligence on how effective marketing drives sales, brand value, and competitive advantage in a dynamic retail environment.
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May- 2025 -7 MayPeople Moves
Asda appoints former Morrisons exec as chief customer officer
Asda has announced the appointment of Rachel Eyre as the new chief customer officer, succeeding David Hills in the role. Eyre joins from Morrisons where she was previously chief customer and marketing officer, responsible for the retailer’s customer service, brand, marketing, digital and PR activities. Prior to joining Morrisons in…
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2 MayFeatures
How is Westfield’s new Health and Wellness Village reshaping retail spaces
Westfield London has announced the opening of its new Wellness Village, in a move to cater to the growing demand for accessible health and wellness experiences within a retail setting. The new space offers over 50,000 sq. ft. of health and wellness brands and services. According to the latest report…
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Apr- 2025 -30 AprilFeatures
Hosting plays a silent but critical role in retail
Retail depends on speed, reliability and flexibility. Whether a business operates fully online or through a mix of digital and physical channels, customers expect everything to work smoothly. Many of the factors that shape that experience are invisible to the shopper. Hosting is one of them and becomes highly noticeable…
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28 AprilClothing & Shoes
Tariffs force Sketchers to withdraw 2025 sales guidance
Sketchers has announced that due to “macroeconomic uncertainty stemming from global trade policies”, the company is not providing financial guidance at this time and is withdrawing its annual 2025 guidance. The news comes as the group reported a 7.1% increase in sales to $2.41bn (£1.81bn) in Q1 2025, as a…
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28 AprilComment
Four D2C trends to watch in 2025
Personalisation Personalisation has long been a buzzword in retail, but in 2025 it is becoming a baseline consumer expectation, with many now viewing tailored shopping experiences as a standard rather than a luxury. Personalisation in 2025 goes beyond just product recommendations; it’s about creating an entire experience that speaks to…
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24 AprilClothing & Shoes
Asos H1 losses narrow amid turnaround despite sales dip
Asos losses narrowed to £69.5m in the first half of the year, down from a loss of £120m the prior year, the “strongest sign” its new commercial model is working, according to the group. Despite the narrowed losses, sales were down by 13%, driven by continued annualising declines in old…
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24 AprilClothing & Shoes
Charles Tyrwhitt FY turnover rises 13.6% to £305.8m
Charles Tyrwhitt has reported that its turnover increased by 13.6% to £305.8m in the year to 3 August 2024, of which 45% was derived in the UK and 55% in the USA, Germany and Australia. The retailer of men’s apparel and accessories attributed its performance to “a generally helpful economic…
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23 AprilFeatures
The potential ripple effect of Asda’s Rollback return
Asda has brought back its “iconic” Rollback scheme, reducing prices on more than 4,000 products in stores and online. As a result, more than £4bn has been wiped off the value of Tesco, Sainsbury’s and Marks and Spencer stock amid fears that rival Asda will step up the grocery price…
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22 AprilFeatures
How retailers can tackle ESG risks amid greenwashing crackdown
Starting from April, the Competition and Markets Authority (CMA) gains new powers to fine businesses for misleading greenwashing claims. With fines of up to 10% of global turnover or £300,000 for breaches, this crackdown underscores the rising importance of Environmental, Social, and Governance (ESG) risk management. Retailers, particularly those involved…
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16 April
Today’s news in brief-16/4/25
Inflation in the UK fell more than expected to 2.6% in March 2025, down from 2.8% in February, driven by declines in petrol prices and recreation and culture costs, according to the Office for National Statistics (ONS). The largest downward contributions came from motor fuels, housing, and household services, while…
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