Marketing
This coverage explores marketing strategy and innovation across the UK retail industry — from brand campaigns and customer engagement to data-driven advertising and omnichannel communication. Retail Sector reports on retailer marketing performance, creative partnerships, loyalty schemes, and digital transformation shaping how brands connect with consumers. Coverage includes insights into retail media networks, influencer collaborations, social commerce, and the evolving use of AI and analytics in campaign optimisation. For retail professionals, this category offers expert intelligence on how effective marketing drives sales, brand value, and competitive advantage in a dynamic retail environment.
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Jul- 2025 -22 JulyHigh Street
Independent retailers warn of ‘mounting pressure’ as half consider closure
More than half of the UK’s independent retailers have considered closing their business, according to a new survey from Spring and Autumn Fair and Save The High Street.org. Some 63.4% of respondents cited reduced customer spending and footfall as their greatest challenge, followed by competition from online platforms (57.4%) and…
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21 JulyPeople Moves
TFG London appoints new chief brand officer
TFG London, owner of Hobbs, Whistles, Phase Eight and White Stuff fashion brands, has appointed Julia Monro as chief brand officer, with immediate effect. Reporting to the CEO, Monro will work closely with brand and cross-functional teams to define and implement marketing strategies that give TFG London’s house of brands…
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18 JulyHigh Street
Superdrug promotes Simon Comins to COO
Superdrug, has announced that it has promoted Simon Comins to the role of chief operating officer. Comins has been with Superdrug for 38 years, having joined the business at just 15 years old as a part-time worker in his local Superdrug store. In his most recent role as chief commercial…
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17 JulyClothing & Shoes
Cotton Traders FY profits rise 3% to £9.46m
Cotton Traders has reported a 3% rise in operating profit to £9.46m for its 2024 financial year, driven by growth in online and marketplace sales, despite a slight 1% decline in turnover to £107.8m. The British fashion brand revealed that its EBITDA also rose 4% to £11.94m during the period.…
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15 JulyFeatures
From darling to downfall: what went wrong at Seraphine
Seraphine, once the darling of maternity fashion, has collapsed into administration. Known for its stylish bump-friendly dresses and famously worn by the Princess of Wales during her pregnancies, the brand entered administration this July, shuttering operations and making most of its staff redundant. For a label that grew from a…
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15 JulyAdvice
Using AI to modernise CX in retail
The retail sector is at a crossroads. At a time when products and prices can often be easily matched, it is increasingly the customer experience that sets brands apart. Research has shown that companies that prioritise customer experience see revenues typically grow 4 – 8% above competitors1. Whether browsing in-store…
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9 JulyFeatures
Can generalist retailers survive in today’s retail environment?
Last month B&M posted results which saw its profit-before-tax fall 13.2% to £431m, with the company’s UK revenues falling 3.1% as a result of inflation. While the headline figures may appear troubling, the company remains optimistic about its future especially as it is embarking on an expansion drive. The bigger…
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8 JulyFeatures
Retailers vs. returns: is cracking down costing brands more than it’s saving?
Asos became wrapped up in another controversy in late June after the online giant, which shipped 67.2 million orders last year, confirmed it had closed the accounts of “a small number” of customers for returning more clothes than they kept. According to the retailer, this is in breach of its…
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2 JulyDIY
Topps Tiles Q3 sales jump 10% amid boost in trade customers
Topps Tiles has revealed that its group adjusted sales increased 10.1% in the third quarter of the year, up 4.1% compared with H1 and 6.1% higher year-on-year. The tile retailer said its sales trajectory has improved across all divisions in the group, with Topps Tiles, Parkside and Online Pure Play…
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2 JulyLuxury Goods
Oakley Capital acquires Smythson of Bond Street
Oakley Capital has officially acquired Smythson of Bond Street, Fornasetti and Fabbrica Pelleterie Milano (FPM) for an undisclosed amount through its investment vehicle Iconic BrandCo, expanding its portfolio of luxury heritage brands. The three brands join existing holdings Alessi, Globe-Trotter and Connolly in Iconic BrandCo, which was launched in 2020…
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