John Lewis
This coverage explores John Lewis’s strategy, operations, and performance within the UK retail sector. Reporting includes store and online developments, product innovation, marketing campaigns, financial results, leadership decisions, and employee-owned business dynamics. With a focus on commercial impact and competitive strategy, it provides insights for professionals managing department stores, multi-channel retail, and premium consumer brands.
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Nov- 2025 -24 NovemberPeople Moves
Harrods appoints Mark Blundell as chief retail officer
Harrods has promoted chief retail officer Mark Blundell to its management executive committee as the retailer strengthens its senior leadership team. Blundell, who joined Harrods in 2018 as head of retail projects and retail services before becoming retail director in 2022, will oversee service and operational standards across all physical…
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19 NovemberLuxury Goods
Mulberry HY losses narrow as full-price sales lift margins
Mulberry Group has reported that its losses before tax narrowed, from £15.3m to £7.4m, in the 26-week period to 27 September, as the luxury brand pushed ahead with its turnaround strategy and tightened control of costs. The group also maintains that trading remained in line with board expectations during the…
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11 NovemberComment
Flexible working: the new norm retailers can’t afford to ignore
Flexible working changed during the pandemic and for many it offered a newfound sense of balance. But five years on, flexibility is under pressure. Across the sector, “return-to-office” mandates are on the rise. John Lewis is one example, now requiring its commercial teams to spend “at least three days a…
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7 NovemberPeople Moves
Boots names former John Lewis exec as customer and marketing head
Boots has announced the appointment of former John Lewis executive, Charlotte Lock, as its new senior vice president for customer and marketing. Lock joins the health and beauty retailer after serving as pan-partnership customer director at John Lewis from March 2022 to June 2025. Before that, she held several roles…
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4 NovemberDepartment Stores
John Lewis unveils 2025 Christmas ad
John Lewis has unveiled its 2025 Christmas advert, marking the start of the festive retail season with a story of connection set to a reimagined 1990s dance classic. The campaign, created by Saatchi and Saatchi, features Where Love Lives by Alison Limerick, with a new version by producer and artist…
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3 NovemberDepartment Stores
John Lewis to launch VIP experiences for loyalty card members
John Lewis is set to open a VIP lounge at its flagship store on Oxford Street in London for loyalty card members, according to reports from The Telegraph. The company has revealed that it will be trialling the VIP area until Christmas, with customers able to get a complimentary glass…
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Oct- 2025 -22 OctoberFeatures
The Cotswold Company: when success spurs a sale
When a private equity firm begins preparing to sell a company performing at its peak, it can seem counterintuitive. Yet reports that True, the private equity owner of The Cotswold Company, has appointed Arrowpoint Advisory to explore a potential sale suggest a strategic play. It’s one that reveals as much…
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16 OctoberClothing & Shoes
All Saints opens new store in Bristol amid ongoing expansion
Fashion retailer All Saints has opened a new store at The Mall at Cribbs Causeway, near Bristol, as part of a series of UK expansions planned for this autumn. The 1,719 sq ft unit, which opened yesterday (15 October), is located on the lower floor of the shopping complex between…
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16 OctoberDepartment Stores
John Lewis launches supplier platform to expand premium brands
John Lewis has launched a new supplier platform aimed at speeding up the addition of premium fashion and lifestyle brands to its range, as part of its ongoing strategy to strengthen its position in the higher-end retail market. The platform, developed with technology firm Mirakl, allows suppliers to list and…
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7 OctoberClothing & Shoes
Matalan strengthens senior leadership team
Matalan has announced a series of senior hires, within buying and design, trading and merchandising, customer and loyalty, and e-commerce. Jo Bennett has joined the company as director of buying and design to lead Matalan’s product and design strategy, bringing experience from Tu clothing and John Lewis, where she led…
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