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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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The John Lewis Partnership has announced the appointment of Helen Webb OBE as its new chief people officer, joining the partnership on 24 November.

Webb was most recently chief people officer at WHSmith, supporting the business through large scale employee changes, and prior to that was chief people and services officer for the Co-op. Earlier in her career, Webb worked for Sainsbury’s, latterly as central retail director; Marks and Spencer and Aviva.

Jason Tarry, chairman of the partnership, said: “I’m delighted to appoint Helen to the executive team as our new chief people officer. She will be instrumental in shaping the Partnership’s people strategy, fostering our strong partner ethos and driving talent development. Helen will play a crucial role in nurturing our unique Partner culture and ensuring the partnership remains a fantastic place to work.

“This is also a moment for me to express my huge gratitude to Jo Rackham, who has led brilliantly as interim chief people officer for the past 18 months. During this period, Jo has forged ahead with the People agenda and progressed important changes that are foundational to our work in the years ahead.”

Webb added: “It’s an incredible privilege to join the John Lewis Partnership, a business renowned for its unique ownership model and commitment to its partners. I’m passionate about creating an environment where people can thrive and feel a true sense of belonging and I’m looking forward to working with the team to build on the partnership’s strong foundations in the people space.”

John Lewis operates 34 shops across the UK while Waitrose has more than 300 shops in England, Scotland, Wales and the Channel Islands.

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