HR

Bricks and Clicks: great CRM requires great customer experiences

Fifteen or so years ago the retail experience became polarised: retail stores satisfied instant fulfilment but online was the first…

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How to thrive in the instant gratification era

We are living in the ‘want now’ generation, from instant streaming of the latest movies and TV shows, to music,…

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REPORT: Comparing the US and European retail sectors

  Dire predictions of mass bankruptcies in the US retail sector in the face of the ecommerce revolution have come…

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How to make it without faking it

The news landscape has changed beyond all recognition in recent years. With the daily news fix no longer restricted to…

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The global growth of menswear and what’s next for men’s fashion

Menswear will outperform the women’s clothing sector across the world by 2020, according to research by Euromonitor International. With a…

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Mega-trends that are shaping mobile payment platforms

Banks and other financial service providers have a great deal to gain from offering secure mobile payments to consumers eager…

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Top 3 reasons retailers might struggle to maintain footfall

In today’s competitive retail environment, driving footfall remains the bedrock of any successful brick-and-mortar store. With more big names announcing…

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Why are retailers still talking about channels in 2018?

When it comes to retail, there are two conflicting media narratives. One contends that physical retail is collapsing with an…

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The retail evolution and RFID – Ushering in the era of retail 3.0

Adoption of disruptive technologies is just that…disruptive. Yet, although implementing disruptive innovation can present a range of challenges, a business…

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Retailers should capitalise on the fluid workforce to gain competitive advantage

The rise of digital has completely transformed the retail landscape, bringing with it a raft of new opportunities – and…

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