HR
This coverage focuses on human resources strategies and workforce management within the UK retail industry. Reporting highlights recruitment trends, staff retention, training and development, workplace policies, diversity and inclusion initiatives, and leadership approaches to managing retail employees. Designed for executives and managers, it offers insights to support effective HR practices and strengthen organisational performance.
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May- 2018 -16 MayAdvice
The rise of next-generation digital spaces in the retail sector
Imagine that as you enter the airport, there is a personalised message welcoming you, and then further tailored messaging accompanies you throughout your shop, bar and restaurant visits. Then it finally directs you to your departure gate, where you arrive fully informed and having enjoyed a variety of targeted promotions…
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15 MayAdvice
Five insights to drive momentum in the retail sector
Businesses around the world are in the midst of an intense period of transformation. Not only are consumers taking charge of where, when and how they shop, but the rise of automation is having a profound impact on how businesses engage with their customers. A recent study by Deloitte argues…
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14 MayAdvice
GDPR: What does it mean for the future of retail?
For many retailers, getting to grips with the best methods of utilising customer data was no easy feat. Brands worked hard to unlock the potential of data to enhance the customer experience making it more unique and personalised. It appeared that many had cracked it too. From adapting their marketing…
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11 MayAnalysis
The death of the UK high street
The high street as we know it is dead. Boring stores are dead. Or if they are not dead yet, they will be if retailers do nothing. The high street started to decline because retailers saw firstly that out-of- town, and then online were what customers wanted. It’s always driven…
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10 MayAdvice
Five website migration pain points and how to solve them
We’ve listed out five issues below: something you should keep in mind when engaging in any migration. Legacy performance issues being transferred Whilst this isn’t a traditional migration focus, ensuring that you don’t transfer any of the previous websites issues, such as poorly optimised meta data or dead pages, is…
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9 MayAdvice
Payments: the defining factor in the customer experience
Perfecting the customer experience is a challenge that gives all retailers sleepless nights. After all, according to Barclays, 55% of consumers have abandoned a purchase due to poor service on the high street. Revenues and in many cases, the futures of businesses, are dependent on strong levels of customer satisfaction.…
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8 MayAnalysis
Bricks and Clicks: great CRM requires great customer experiences
Fifteen or so years ago the retail experience became polarised: retail stores satisfied instant fulfilment but online was the first destination for the cheapest price possible. Online enabled better quality customer purchasing data than was feasible in store, so become the focus of most brands. Industry talk was about when…
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4 MayAnalysis
How to thrive in the instant gratification era
We are living in the ‘want now’ generation, from instant streaming of the latest movies and TV shows, to music, books and podcasts. We value the ability to buy quickly, easily and are getting less and less patient when it comes to waiting for orders to be delivered and new…
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3 MayAnalysis
REPORT: Comparing the US and European retail sectors
Dire predictions of mass bankruptcies in the US retail sector in the face of the ecommerce revolution have come true in the so-called “retail apocalypse”. Changing consumer habits with the growing popularity of online shopping and increasingly easy delivery options have led to slack growth, if not declines in…
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2 MayAnalysis
How to make it without faking it
The news landscape has changed beyond all recognition in recent years. With the daily news fix no longer restricted to print media or news bulletins, people can keep up with what’s going on across the globe at any time of day, via multiple resources. 41% of people in the UK…
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