HR
This coverage focuses on human resources strategies and workforce management within the UK retail industry. Reporting highlights recruitment trends, staff retention, training and development, workplace policies, diversity and inclusion initiatives, and leadership approaches to managing retail employees. Designed for executives and managers, it offers insights to support effective HR practices and strengthen organisational performance.
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Jun- 2018 -25 JuneAdvice
Three barriers to implementing a successful omnichannel solution
Customers value a consistent service across all platforms and channels. They want customer service agents to know who they are and what their history is with the retailer. Since retail is such a competitive sector that, to stand out, retailers must put customer care at the heart of everything they…
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21 JuneAdvice
What’s next for the Luxury Sector?
The luxury goods market is being shaken up like never before with the rise of new consumers and changing buying habits. This, combined with the late adoption of digital and technology means that luxury brands face more uncertainty than at any point in their history. To win in the new…
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20 JuneAnalysis
Amazon overreacting; returns are a crucial retail indicator
Amazon has kicked up a furore by banning consumers who return too many items on its site. Sure, rising return rates are a challenge for brands and retailers – over 9% of products bought in store are returned and the rate is even higher online, sometimes three times the amount.…
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18 JuneAdvice
Solving the age-old problem of returns
Returns, the ‘dirty’ word in retail, are a recurring nightmare for staff and customers alike. It’s something we can all relate to; as a consumer we dread the long lines, endless waiting, and seemingly annoyed sales staff. Whilst as a retailer, processing a mountain of returns can seem like a…
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15 JuneAdvice
Why CSR is good for business as well as the environment
No longer are the social and environmental activities of businesses treated as additional or voluntary projects. Corporate Social Responsibility (CSR) and triple bottom line (TBL) accounting now form a key part of core business models. Triple bottom line accounting incorporates profit, people and the planet, also referred to as the…
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14 JuneAnalysis
How to use the peak-end rule as a framework for a strong customer journey
Last week my partner and I went to a new casual-dining place near our flat. It’s the kind of place that’s been cropping up all over London lately: small, obsessively designed, serves mostly vegan burgers. He went in to order while I waited on a bench outside. Minutes passed, then…
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13 JuneAnalysis
Narrowing the split: The gender pay gap in e-commerce
The gender pay gap has been a topic of conversation throughout 2018 with the heightened publicity surrounding the BBC’s salaries, and over 10,000 UK firms including JP Morgan and Ryanair, exposing the extent of its salary differences just last month. The pay gap is clearly an issue across a number…
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12 JuneComment
Fast Fashion: The global battle
The fast fashion landscape is a crowded space. Spend a couple of minutes on a train platform, browsing Instagram, scrolling through Twitter or watching YouTube and the vast array of adverts, celebrity endorsers, vloggers and other assorted brand affiliates makes it clear that a fierce battle for the wallets of…
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11 JuneAdvice
SEO: Tools and techniques to maximise SEO in 2018
Driving visibility and organic traffic for your website through optimised SEO is becoming increasingly difficult. However, there are tools and techniques that will have a significant impact. In response to changes throughout 2017, and with the roll out of the mobile first index (which affects how your website ranks across…
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8 JuneAdvice
Rebranding the high-street – the experience way
“Britain’s ‘doomed’ high street to see 100,000 shops close by 2022 unless action taken now” read one national media headline recently. Another article reported that the number of store openings on Britain’s high streets has fallen to a seven-year low, driven by the growth of online shopping and a shift…
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