HR
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Jun- 2018 -26 JuneAdvice
Are physical stores still relevant?
Every week seems to bring yet another breaking news story about failing retailers and mass store closures. So much so…
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25 JuneAdvice
Three barriers to implementing a successful omnichannel solution
Customers value a consistent service across all platforms and channels. They want customer service agents to know who they are…
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21 JuneAdvice
What’s next for the Luxury Sector?
The luxury goods market is being shaken up like never before with the rise of new consumers and changing buying…
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20 JuneAnalysis
Amazon overreacting; returns are a crucial retail indicator
Amazon has kicked up a furore by banning consumers who return too many items on its site. Sure, rising return…
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18 JuneAdvice
Solving the age-old problem of returns
Returns, the ‘dirty’ word in retail, are a recurring nightmare for staff and customers alike. It’s something we can all…
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15 JuneAdvice
Why CSR is good for business as well as the environment
No longer are the social and environmental activities of businesses treated as additional or voluntary projects. Corporate Social Responsibility (CSR)…
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14 JuneAnalysis
How to use the peak-end rule as a framework for a strong customer journey
Last week my partner and I went to a new casual-dining place near our flat. It’s the kind of place…
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13 JuneAnalysis
Narrowing the split: The gender pay gap in e-commerce
The gender pay gap has been a topic of conversation throughout 2018 with the heightened publicity surrounding the BBC’s salaries,…
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12 JuneComment
Fast Fashion: The global battle
The fast fashion landscape is a crowded space. Spend a couple of minutes on a train platform, browsing Instagram, scrolling…
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11 JuneAdvice
SEO: Tools and techniques to maximise SEO in 2018
Driving visibility and organic traffic for your website through optimised SEO is becoming increasingly difficult. However, there are tools and…
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