HR
This coverage focuses on human resources strategies and workforce management within the UK retail industry. Reporting highlights recruitment trends, staff retention, training and development, workplace policies, diversity and inclusion initiatives, and leadership approaches to managing retail employees. Designed for executives and managers, it offers insights to support effective HR practices and strengthen organisational performance.
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Jul- 2018 -20 JulyAdvice
How to adapt to multi-channel sales
Consumers’ expectations have evolved over the last decade. Having an online store is no longer seen as optional and is now a necessity to meet customer demands. Customers are wanting the ability to shop seamlessly anywhere, at anytime, and across any device. Next day delivery has too become an expectation…
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19 JulyAdvice
Does in-store technology provide the answers for retailers?
Like many other industries, retail has experienced rapid changes due to evolving innovation in technology. Customer expectations have changed too, and traditional bricks-and-mortar retailers are now expected to integrate all these technological advances into their core shopping experience. We have seen the traditional fast moving consumer goods (FMCG) retailers quickly…
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18 JulyAdvice
Ten ways to outperform 2017’s Black Friday retail success
It may be a relatively recent entry in the UK retail calendar, but Black Friday looks set to take the country by storm this November. In 2017 spending was up 8% and transaction numbers a sizeable 32%. For retailers who get their strategy right, 2018 is an opportunity to generate…
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17 JulyAdvice
The future of contact centres in retail
We are all familiar with contact centres; they are the places we call when we feel unhappy with, confused or annoyed by a brand, or when we need information about a product or service. Recently, technology has given us more ways than ever to contact these helpful people — even…
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16 JulyAdvice
Waking up to the opportunity of digital signage
Against a backdrop of declining footfall in retail, it’s hardly surprising that we’re starting to see more innovative approaches from retailers looking to drawing in customers. And one such tactic is the rise in the number of retailers opting for digital screens to lure in shoppers. A great case in…
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12 JulyAdvice
The end of the high street as we know it?
A week doesn’t go by without another retailer hitting the headlines. M&S, Poundworld, Carphone Warehouse, Mothercare and House of Fraser have all recently announced store closures, rocking the already fragile high street. The dominance of online shopping has been cited by many as the reason for the closures, with…
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11 JulyComment
Has Sports Direct entrepreneur Mike Ashley made a naming faux pas?
The founder of Sports Direct, Mike Ashley, is the latest business owner to attract unwanted attention from US retail giant, TK Maxx, over the choice of a new brand name. Should he have seen it coming? The dispute centres on the use of the name, Brand Max, as the brand…
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10 JulyAnalysis
The advantage of customer intelligence and what retailers can learn from House of Fraser
Another day, another high street stalwart closing some of its doors. With a deal now struck with creditors, House of Fraser’s plan to cut half of its brick-and-mortar stores is going ahead, making it the latest to fall prey to increasing pressure on our town centres. In light of this…
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6 JulyAdvice
How retailers can avoid a red card this World Cup
Without question a busy retail period is hugely profitable for businesses. In particular, national and international events can present retailers with a number of significant business opportunities such as increased customer engagement, creating jobs for store associates and opportunities to drive sales at an exponential rate. Major sporting events in…
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4 JulyAnalysis
A look-back at the first half of 2018 in retail
Over the past six months, we’ve seen high street stalwarts such as M&S, New Look, and most recently House of Fraser announce significant structural changes. A number of big-name retailers have fallen into administration, succumbing to the pressure of changing consumer spending and shopping habits. These retail struggles come against…
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