HR
This coverage focuses on human resources strategies and workforce management within the UK retail industry. Reporting highlights recruitment trends, staff retention, training and development, workplace policies, diversity and inclusion initiatives, and leadership approaches to managing retail employees. Designed for executives and managers, it offers insights to support effective HR practices and strengthen organisational performance.
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Sep- 2018 -4 SeptemberAdvice
How retailers can turn the store of the future into a reality
The face of retail is rapidly changing with a significant increase in online shopping and reduced footfall in high-street stores. But rather than fighting against online retail, brands are using technology to offer a version of what draws customers to the online experience. Many retailers are re-imagining the brick-and-mortar shopping…
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Aug- 2018 -31 AugustComment
Can VAT help save the High Street?
There are growing calls for an ‘online sales tax’ (OST) to redress the balance between physical and digital retailing but a fiscal solution may have to be more intricate – and how VAT is levied may be part of the answer. We’re all familiar with being asked in sandwich bars…
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30 AugustAnalysis
How accessible are shopping centres in the UK?
In 2016, the UK’s population peaked at 65.6 million. Reportedly, 18% of the population were aged 65 and over. With an ageing population, are businesses accommodating for elderly people and their differing needs? Similarly, are they making themselves accessible to those with disabilities? Despite Britain’s disabled population having a spending…
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29 AugustComment
What is nudging, and how can it boost sales?
It’s been a decade since the book Nudge was published and the term ‘nudging’ became a useful verb in the vocabularies of behavioural economists, psychologists and policymakers alike. A ‘nudge’ is a term used to describe any change in the environment which steers an individual’s behaviour in a predictable way…
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28 AugustAdvice
How to win customer loyalty
Retail today is nothing like the shops we visited 30, 20 or even 10 years ago. Not only is much of the industry now online, but even physical stores are being completely revamped from what they once were. It’s no longer just about a purchase. Retailers are offering their clients…
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24 AugustAdvice
How can physical retailers out-convenience the online giants?
With the likes of Amazon and other online giants seemingly dominating the landscape and creating challenges for physical retailers, there is a fear amongst brick and mortar retailers that they cannot compete with these major brands. This is reflected in almost 650 UK high street stores having closed – or…
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23 AugustAdvice
Taking the uncertainty out of the customer experience
In an age of GDPR and with the increasing threat of fraud, customers don’t just need to trust retailers to store their data securely – this is a standard expectation. They need to trust that retailers understand the pain points they encounter and can find solutions that make their lives…
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22 AugustAdvice
The four pillars of expert customer service in fashion retail
According to the Business of Fashion report, fashion retailers face three main challenges in 2018. First, they’re facing economic challenges caused by global competition and the increase in adoptions of new technology. Second, they’re operating in a world where customers are constantly connected and expect a seamless service across all…
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21 AugustAdvice
How AI can help retailers strike balance between availability and waste
The consumer of today expects a wide range of products and instant availability when shopping in physical stores, however they are also becoming more aware of sustainability and conscious of waste all the way from the farm to the fork. The challenge of being able to offer outstanding availability, whilst…
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20 AugustAdvice
Is your omnichannel strategy costing or saving you money?
For retailers that operate both online and physical stores, an ongoing challenge is to find a way to compete directly with online-only competitors. The latter has increasingly been flexing their muscles as traditional High Street chains come under more and more financial pressure, leading to some high-profile collapses and reshuffles…
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