HR
This coverage focuses on human resources strategies and workforce management within the UK retail industry. Reporting highlights recruitment trends, staff retention, training and development, workplace policies, diversity and inclusion initiatives, and leadership approaches to managing retail employees. Designed for executives and managers, it offers insights to support effective HR practices and strengthen organisational performance.
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Jun- 2019 -20 JuneComment
How retailers can tackle discrimination, bullying and harassment
Allegations of bullying and harassment are common across many industries and the retail sector is not immune. Recently Lord Peter Hain, a Labour peer, used parliamentary privilege to accuse Philip Green of bullying. Lord Hain said he chose to speak up after hearing “horrible” claims of sexual assault resulting in…
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17 JuneAnalysis
How retailers can use cloud computing to drive sales
Cloud computing can sometimes be misconstrued as a toolset only to be used by system integrators and software engineers. But that view is now out of date – Cloud technology is transforming marketing as we know it, and it is becoming the basic toolset for all marketers today. At its…
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17 JuneAdvice
Personalised delivery is the future for retailers
The retail and e-commerce marketplace is extremely crowded, with hundreds of brands constantly competing against each other to win basket conversions. It’s no secret that many retailers, especially those based on the UK high-streets, have been struggling over the past few years. Big brands including Debenhams, John Lewis and Mothercare…
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17 JuneAdvice
Tailoring the consumer experience
Consumers are increasingly looking for more personal, community-orientated shopping experiences, with a recent IRI survey highlighting that over 50% of UK customers prefer to shop local. While 10 years ago this meant visiting the 7-11 corner shop, a high street butcher or your local fashion store, the revolution of retail…
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14 JuneAnalysis
The future of till-free shopping
When we’re used to hauling our shopping out of the basket and placing tins, packets and bottles on a conveyor belt or self-checkout counter, it’s going to be a little strange getting used to being waved through by a security guard without any interaction at the checkout. This vision of…
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11 JuneAdvice
Why retailers shouldn’t bank on PSD2 for protection
On 14 September 2019, the second Payment Services Directive (PSD2) will come into effect, introducing Strong Customer Authentication (SCA) requirements and important ramifications for retailers. Designed to boost consumer protection and reduce opportunities for fraud at the point of transaction, SCA will mandate merchants to apply multiple checks to authorise…
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11 JuneAdvice
Understanding the true cost to serve
The boom in the e-commerce industry over the last 10 years has led to a saturated marketplace, with retailers facing competition from every angle: pureplay, omnichannel and Direct to Consumer. This saturation has resulted in a fiercely competitive marketplace, and will be worth over €200bn (£178bn) in the UK by…
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7 JuneAdvice
How FMCG retailers are personalising our supermarkets
Sometimes, the world seems to just turn too quickly; work projects pile up, kids’ schedules get too hectic – even taking the time to pick out a healthy meal at the supermarket can seem like an overwhelming task. As both consumers and busy people, many of us crave convenience when…
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7 JuneAdvice
Offering frictionless delivery is key to winning over millennials
Driven by the rise of online shopping and the modern on-demand lifestyle, millennials now expect their customer journey to be seamless. This has inevitably led to the transformation of the retail industry. While many bricks-and-mortar stores report losses and closures, the world of ecommerce continues to flourish as it meets…
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6 JuneAdvice
Developing sustainable retail brands with employee engagement
When it comes to sustainability, some brands are way ahead of the game. Others, however, are certainly falling behind. There is so much potential for brands who embrace a more sustainable outlook to both appeal to a wider audience and benefit from cost-saving in the long run. But in order…
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