HR

Understanding the true cost to serve

The boom in the e-commerce industry over the last 10 years has led to a saturated marketplace, with retailers facing…

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How FMCG retailers are personalising our supermarkets

Sometimes, the world seems to just turn too quickly; work projects pile up, kids’ schedules get too hectic – even…

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Offering frictionless delivery is key to winning over millennials

Driven by the rise of online shopping and the modern on-demand lifestyle, millennials now expect their customer journey to be…

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Developing sustainable retail brands with employee engagement

When it comes to sustainability, some brands are way ahead of the game. Others, however, are certainly falling behind. There…

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Personalisation and its role in retail

In order to encourage footfall and, by extension sales, retail stores are having to work twice as hard to stand…

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The foundations of a successful retail marketing campaign

We all know that in-depth market research is an opportunity to find out exactly what your customers want, as well…

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Why retailers should add automation to their contact centres

In the face of a struggling UK high street, retailers need to do whatever they can to boost sales and…

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Disrupting physical: Who needs a store?

Only a few months ago, I was discussing the longevity of the high street with an e-commerce director at a…

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Achieving sustainable growth through digital in an unstable time

How much do you use your smartphone? I recently tracked my own personal usage and found that I use my…

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Pivoting on experience to revive the UK high-street

It’s no secret that it’s a troubling time for the UK high-street. The recent news that Boots might be considering…

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