HR
This coverage focuses on human resources strategies and workforce management within the UK retail industry. Reporting highlights recruitment trends, staff retention, training and development, workplace policies, diversity and inclusion initiatives, and leadership approaches to managing retail employees. Designed for executives and managers, it offers insights to support effective HR practices and strengthen organisational performance.
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Sep- 2019 -24 SeptemberComment
The rise of loyalty schemes in the retail sector
E-vouchers are increasing in popularity. While at a relatively steady pace, the sector has grown 10% over the past two years. Hawk Incentives recently published The Loyalty Evolution Report which looked at customer loyalty and what’s driving it. Currently a massive 82% of Brits subscribe to at least one loyalty…
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20 SeptemberAdvice
Resurrecting Retail through Improvement of Customer Service
The retail sector is used to bustling sales and packed shoppers during bank holiday weekends. However, the latest data showed a sharp drop of 1.9% in footfall on bank holiday Monday compared to August 2018. Why has this decline occurred? Why are high streets failing to generate equal or higher…
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18 SeptemberAdvice
Why the death of the high street has been greatly exaggerated
To misappropriate Mark Twain’s famous quote, news of the high street’s death has been greatly exaggerated. There is no doubt it’s undergoing a seismic shift, with the option to buy online continuing to change the landscape. We’ve seen several historic retail businesses in crisis, while online operators have been acquiring…
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17 SeptemberAdvice
Navigating a path to success – the retail roadmap
The struggles of high street stalwarts such as House of Fraser and BHS have brought the challenges facing traditional retailers into sharp focus. In an era where the customer calls the tune by which retailers must play, many brands have struggled to provide the personalised, convenient services that their audiences…
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16 SeptemberAdvice
Black Friday: How online retailers can maximise sales this season
The Christmas sales have begun, and retailers are counting down the days to some of the biggest e-commerce days of the year. If last year is any indication, Black Friday and Cyber Monday 2019 are likely to drive another huge peak in online traffic given the discount event is seen…
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13 SeptemberAdvice
5 reasons why crowdsourcing is a valuable retail merchandising asset
Lacking resources, time and budgets are some of the biggest issues within the retail sector, as it means important tasks like store auditing and merchandising fall behind and ultimately, products do not perform as well and sales are lost. In an industry that changes daily, the retail sector risks falling…
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12 SeptemberAdvice
Digital commerce and ‘the Goldilocks effect’
This is the single greatest barrier to digital commerce success for businesses and retailers alike. Take Black Friday as an example – there are so many moving components involved in launching a promotion on the biggest shopping day of the calendar year. All of these have to be stacked up…
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11 SeptemberAdvice
Time is critical: Getting ‘retail fast’ right
Stories of store closures seem to be near constant, and calls for “the death of retail” or “the end of the high-street” seem to happen every day. At the same time, a new wave of retailers – often with their roots in e-commerce – are investing in physical presence as…
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10 SeptemberAdvice
Providing a safe environment for staff
A couple of weeks ago we at Foot Anstey released the results of a survey we conducted with Survation into the issue of harassment in the retail sector. Some of the headline results are presented here. I hope you find the time to review. In some respects they make for…
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6 SeptemberAdvice
The festive season survival guide
As the uncertainties caused by the likes of Brexit, PSD2 and strong customer authentication swirl around retailers, life still presents its certainties: death, taxes and the mad rush produced annually by the approaching Christmas shopping season. No doubt the festive season is a positive for retailers, a spike in orders…
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