HR
This coverage focuses on human resources strategies and workforce management within the UK retail industry. Reporting highlights recruitment trends, staff retention, training and development, workplace policies, diversity and inclusion initiatives, and leadership approaches to managing retail employees. Designed for executives and managers, it offers insights to support effective HR practices and strengthen organisational performance.
-
Oct- 2019 -14 OctoberAdvice
Returns: Can you charge the customer?
“Can I charge for returns?” Well… Yes. But of course, it isn’t quite as simple as that. What to do about returns is one of the biggest challenges facing internet retailing. Fast fashion – and ASOS in particular – have struggled to deal with the increasing tendency for consumers (particularly…
Read More » -
11 OctoberComment
How intelligent analytics is transforming retail
Once upon a time, data was a mere afterthought in retail. A ‘nice to have’ that was ineffectually displayed via bar charts and graphs in order to temporarily placate senior execs and stakeholders. But, as technology evolved, so came the supreme rise of analytics. Retail marketing teams were one of…
Read More » -
9 OctoberComment
Enhancing the retail customer experience through data
The dawn of modern consumerism means today’s customers increasingly expect products and communications tailored to their individual preferences. Driven by technological advances, and led by digitally-savvy retailers like Amazon and eBay, brands are looking to data analysis to deliver tailored recommendations every time customers open their emails, smart apps, social…
Read More » -
2 OctoberComment
5G will transform the retail experience
We’ve all heard about the rollout of the 5G mobile network and what it will mean for us as consumers, like almost instantaneous download speeds and ultra-reliable network connectivity. For businesses, the potential of 5G opens doors to revolutionary changes that will transform British industries. According to research, 5G could…
Read More » -
Sep- 2019 -30 SeptemberComment
The benefits of the secondary market
In June, the French prime minister announced a new law that looks to ban the destruction of unsold products. The legislation, which directly tackles the €650m (£576m) worth of new consumer products that are binned or destroyed every year in France, will go into effect within the next four years.…
Read More » -
27 SeptemberComment
How to save a sale with an efficient warehouse operation
One of the biggest frustrations in store shoppers face is not being able to find the products they’re looking for – whether they are sold out, hard to find or simply not practical to keep in stock. And customers hardly ever ask about them if they’re not. While these missed…
Read More » -
25 SeptemberAdvice
Retail Lessons from DTC challenger brands
Direct-to-consumer (DTC) brands are shaking up entire categories. It’s now nearly impossible to find a single product category left unaffected by the arrival of this new wave of challenger brands. Even categories that have been stagnating for decades are finding themselves being disrupted. So how can your brand win in…
Read More » -
24 SeptemberComment
The rise of loyalty schemes in the retail sector
E-vouchers are increasing in popularity. While at a relatively steady pace, the sector has grown 10% over the past two years. Hawk Incentives recently published The Loyalty Evolution Report which looked at customer loyalty and what’s driving it. Currently a massive 82% of Brits subscribe to at least one loyalty…
Read More » -
20 SeptemberAdvice
Resurrecting Retail through Improvement of Customer Service
The retail sector is used to bustling sales and packed shoppers during bank holiday weekends. However, the latest data showed a sharp drop of 1.9% in footfall on bank holiday Monday compared to August 2018. Why has this decline occurred? Why are high streets failing to generate equal or higher…
Read More » -
18 SeptemberAdvice
Why the death of the high street has been greatly exaggerated
To misappropriate Mark Twain’s famous quote, news of the high street’s death has been greatly exaggerated. There is no doubt it’s undergoing a seismic shift, with the option to buy online continuing to change the landscape. We’ve seen several historic retail businesses in crisis, while online operators have been acquiring…
Read More »
