ASOS

Primark, Topshop and ASOS defend practices in Parliament

Primark, Arcadia, ASOS were among some of the retailers who had executives and representatives appear before the Environmental Audit Committee to answer questions on sustainability in their businesses. This was part of the Environmental Audit Committee’s ongoing inquiry into the sustainability of the fashion industry. Representatives from Marks and Spencer,…

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Missguided boss slammed by MPs for Parliamentary no-show

Nitin Passi, the CEO and founder of online retailer Missguided, has been criticised by MPs for refusing to appear in the Houses of Parliament as part of an investigation into fast fashion. In a letter to Passi, MP Mary Creagh chair of the Environmental Audit Committee, said she was “disappointed”…

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ASOS launches Fit Assistant to help customers find right size

ASOS has announced the global app roll out of its sizing tool, ASOS Fit Assistant, which works to help customers find their right size the first time. The Fit Assistant uses machine learning to provide bespoke sizing recommendations on the online retailer’s product pages. Powered by Fit Analytics, ASOS has…

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Fast fashion brands called before Parliament

A number of online only fashion retailers have been asked to give evidence as part of the Environmental Audit Committee’s inquiry into the sustainability of the fashion industry. The chair of the committee has written letters to ASOS, Boohoo, PrettyLittleThing, Amazon and Missguided, published today (9 November), to the online…

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ASOS appoints new CFO

Online fashion retailer ASOS has announced the appointment of Mathew Dunn to the role of chief financial officer (CFO) and to the main board of the company. Dunn will take up his roles in the spring of 2019 on a date to be announced in due course. He has held…

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ASOS reports 26% sales increase

Online fashion retailer ASOS has posted a 26% increase in its sales to £2.4bn compared with £1.9bn the previous year. UK retail sales accounted for £861m while its international retail sales amounted to £1.5bn for the full year to 31 August 2018. The group’s revenues also grew by 26% to…

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How the ‘customer experience’ can improve inclusivity in-store

Next month, a number of British retailers including Asda, Marks and Spencer, Sainsbury’s, Barclays and Argos will be coming together in aid of ‘Purple Tuesday’ – the first accessible shopping day in the UK. Co-ordinated by the disability organisation Purple and endorsed by the government, Purple Tuesday is all about…

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ASOS launches voice-activated shopping

ASOS has claimed to be one of the first fashion retailers in the UK to launch on Google Assistant, meaning customers can discover products across popular categories using their voice. Customers in the UK and US can initiate conversation with Enki, the ASOS shopping guide, by saying: “Hey Google, talk…

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Can VAT help save the High Street?

There are growing calls for an ‘online sales tax’ (OST) to redress the balance between physical and digital retailing but a fiscal solution may have to be more intricate – and how VAT is levied may be part of the answer. We’re all familiar with being asked in sandwich bars…

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Why online retailers must embrace innovation to capture the ‘almost customer’

British retail habits are shifting. The well-documented trend towards online shopping, as evidenced by the demise of bricks-and-mortar brands and the rise and rise of digital challengers such as ASOS, has seen us become a nation of click-happy shoppers. From fast fashion to furniture, we turn to e-commerce outlets to…

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