Artificial Intelligence
This coverage examines the role of artificial intelligence in the UK retail sector, focusing on how AI shapes customer experience, supply chain optimisation, workforce efficiency, and data-driven decision-making. Reporting highlights practical applications, strategic investments, and emerging technologies, offering insights for retail executives, managers, and professionals exploring innovation and competitive advantage through AI.
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Jun- 2018 -22 JuneHigh Street
M&S to introduce artificial intelligence in new ‘strategic partnership’
Microsoft and Marks and Spencer (M&S) have announced the signing of a ‘strategic partnership’ which will test the integration of Microsoft AI technologies into the retailer’s customer experience, stores and wider operations. The partnership will see the two organisations work together to explore how technologies such as artificial intelligence can…
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12 JuneComment
Fast Fashion: The global battle
The fast fashion landscape is a crowded space. Spend a couple of minutes on a train platform, browsing Instagram, scrolling through Twitter or watching YouTube and the vast array of adverts, celebrity endorsers, vloggers and other assorted brand affiliates makes it clear that a fierce battle for the wallets of…
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May- 2018 -16 MayAdvice
The rise of next-generation digital spaces in the retail sector
Imagine that as you enter the airport, there is a personalised message welcoming you, and then further tailored messaging accompanies you throughout your shop, bar and restaurant visits. Then it finally directs you to your departure gate, where you arrive fully informed and having enjoyed a variety of targeted promotions…
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11 MayAnalysis
The death of the UK high street
The high street as we know it is dead. Boring stores are dead. Or if they are not dead yet, they will be if retailers do nothing. The high street started to decline because retailers saw firstly that out-of- town, and then online were what customers wanted. It’s always driven…
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Apr- 2018 -23 AprilAdvice
Retailers should capitalise on the fluid workforce to gain competitive advantage
The rise of digital has completely transformed the retail landscape, bringing with it a raft of new opportunities – and challenges – for companies to grapple with. Not least among these is the emergence of a new generation of ‘asset-light’, pureplay ecommerce businesses, which have dramatically ratcheted up the level…
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13 AprilOnline & Digital
Retailers ‘need to invest in visualisation technology’ to boost online sales
Almost half of shoppers would spend more online if there was technology that helped them visualise and understand how products work without having to go in store, according to new research. The survey of 1,000 shoppers, conducted by full service e-commerce agency, PushON, found that 45% of people would be…
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10 AprilLuxury Goods
Counterfeiting hits nearly half of brands
Almost half (47%) of brands lose sales revenue to counterfeit or pirated goods, new research from brand protection firm MarkMonitor has revealed. In the study conducted by market research firm Virtuous World, one in three respondents also reported a loss of more than 10%. Respondents from the UK, US, Denmark,…
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4 AprilAnalysis
The role artificial intelligence has to play in retail
There’s no doubt about it; the retail sector is in the middle of a revolution. While customer service has always been important, it’s customer convenience that’s now king. PwC’s 2018 consumer insights survey found that 40% of online shoppers would pay more for same-day delivery and 62% expected their orders…
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Mar- 2018 -13 MarchAnalysis
The rise of automated customer care
In a world where response and resolution times are coming under increased scrutiny, we’re seeing more retailers look for effective ways to provide rapid customer service while maintaining a quality customer experience. We’re seeing a move from focusing on customer experience, to customer convenience. According to cloud computing company Salesforce,…
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Feb- 2018 -20 FebruaryAdvice
My retail trend predictions for 2018
Rife with advancements in technology, new financial regulations and waves of thinking, the landscape of modern business is constantly evolving; pushing forward-planning to the forefront of driving success. This year has already seen the implementation of PSD2 and the launch of Amazon’s first check-out less supermarket, but there are a…
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