Artificial Intelligence
This coverage examines the role of artificial intelligence in the UK retail sector, focusing on how AI shapes customer experience, supply chain optimisation, workforce efficiency, and data-driven decision-making. Reporting highlights practical applications, strategic investments, and emerging technologies, offering insights for retail executives, managers, and professionals exploring innovation and competitive advantage through AI.
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Feb- 2024 -13 FebruaryFeatures
From bookstore to global giant: The history of Amazon
In the history of commerce and technology, few companies have been as revolutionary as Amazon. What started as an online bookstore has evolved into a global commerce giant reshaping not only the retail landscape but the habits of humans themselves. From its humble beginnings in a garage to its current…
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Jan- 2024 -19 JanuaryAdvice
The ultimate guide to retail digital transformation
The retail sector faces a host of challenges in the digital age, including: Changing consumer expectations: Consumers now expect seamless, personalised, and omnichannel shopping experiences. Competition: E-commerce giants and digitally-native brands have disrupted traditional retail. Data overload: Retailers must harness vast amounts of data for insights and decision-making. Operational efficiency:…
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Dec- 2023 -12 DecemberSponsored Articles
Customer lifetime value: What’s new?
Customer Lifetime Value (CLV) represents a crucial metric that measures a customer’s revenue potential over their entire relationship with a retail brand. In many ways, it is the “north” star metric for customer-centric brands that want to build long-term profitable relationships with their customers across the entire omnichannel journey. So…
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Nov- 2023 -7 NovemberAdvice
A guide to personalisation
Understand customer segmentation Begin with a deep understanding of your customer base. Segment your audience based on demographics, behaviours, and preferences to create personalised experiences. Tailor product recommendations Leverage customer data to provide personalised product recommendations on your website, in emails, and within your physical store. Use algorithms and machine…
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Sep- 2023 -22 SeptemberFeatures
The Golden Quarter: Perfect promotions through intelligent merchandising
The 100-day countdown to Christmas – a period which also includes key dates such as Halloween, Black Friday and Cyber Monday in quick succession – is the busiest period in the retail calendar, and unquestionably the most challenging. This year’s Golden Quarter will likely be one of the most difficult…
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Aug- 2023 -24 AugustFeatures
Step into the future: How John Lewis can incorporate AI
“If they do it really well I don’t think the customers will even know it’s happening. Everything will just feel natural and smooth and I don’t think they’ll remove partners from the process. You’ll still feel like you’re interacting with people wearing green,” says Dan Hughes, principal product and strategy…
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14 AugustNews
John Lewis chief outlines buy now pay later ambition
John Lewis chief executive Nish Kankiwala has revealed that the retailer is looking into developing a buy now pay later (BNPL) scheme in the mould of Klarna. Speaking to the Mail on Sunday, Kankiwala said: “I think we will develop a buy-now-pay-later product. Especially in the younger generation, people expect…
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9 AugustDepartment Stores
John Lewis agrees £100m Google Cloud partnership
The John Lewis Partnership has announced that it has entered into an agreement with Google Cloud worth £100m across the next five years. Under the agreement, more of the organisation’s technology will migrate to Google Cloud, harnessing the latest technologies, including artificial intelligence (AI) and machine learning (ML). John Lewis…
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Jun- 2023 -30 JuneFeatures
How is AI shaping the retail sector?
Can you tell me about yourself and your experience in the retail industry? I am a partner with BearingPoint, a leading Management and Technology Consultancy, and I have responsibility for the Consumer Goods and Retail sector in the UK. Prior to joining BearingPoint, I had a long career working in…
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21 JuneOnline & Digital
Alibaba CEO steps down to lead brand’s cloud business
Alibaba chief executive and chairman Daniel Zhang has announced that he will be stepping down from his role to lead the company’s computing service arm. Following this transition, Zhang will continue to lead Alibaba Cloud Intelligence Group as its chairman and chief executive officer. Zhang has been with the firm…
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