Artificial Intelligence
This coverage examines the role of artificial intelligence in the UK retail sector, focusing on how AI shapes customer experience, supply chain optimisation, workforce efficiency, and data-driven decision-making. Reporting highlights practical applications, strategic investments, and emerging technologies, offering insights for retail executives, managers, and professionals exploring innovation and competitive advantage through AI.
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Sep- 2024 -26 SeptemberNews
Co-op turns to AI to combat rise in crime
Co-op will use artificial intelligence to combat theft offenders following a spike in crimes, The Guardian has revealed. According to the grocer, in the first half of the year crime rose by almost 20% to £40m, which prompted the supermarket to spend £18m on measures to protect staff in its…
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Aug- 2024 -16 AugustFeatures
Why retail should embrace AI for truly personalised CX
Hiring interior designers, fashion stylists, or bespoke travel agents to level up our lifestyle is a luxury that’s out of reach for the vast majority. Or it has been until recently, at least. Now, artificial intelligence (AI) advancements mean that these services are about to expand beyond the sole preserve…
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Jul- 2024 -17 JulyGovernment
Starmer vows to ‘make work pay’ in King’s Speech
The new Labour government has outlined its main goals for the new parliament as part of the King’s Speech today (17 July) with a central focus of “ improving living standards for working people through economic growth”. Key points outlined in the speech, read by the King but written by…
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Jun- 2024 -24 JuneFeatures
Agility without complexity: navigating retail compliance the right way
Is your retail business future ready? Whether dealing with the ramifications of major political shifts, changes in legislation, economic uncertainty, or the difficulty of convincing cautious customers to spend, it is critical to plan a safe route through what lies ahead. With retailers already in the midst of another challenging…
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7 JuneAdvice
Here’s why AI can boost your customer experience
Artificial intelligence is revolutionising industries across the board, and retail is no exception. Historically associated with sectors like healthcare, finance, and digital marketing, AI is now making significant inroads into both physical and ecommerce retail spaces. Hitachi Solutions has estimated that $40bn (£31.4bn) in additional revenues was driven by AI…
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May- 2024 -30 MaySponsored Articles
Rising to new retail challenges with robotic cleaning machines
In retail, consumer expectations are higher than ever, and steadily growing pressures on your teams have morphed into severe and widespread staff shortages and sharply rising labour costs. Daniel Cross, UK marketing manager for Tennant Company, highlights the benefits of introducing robotics into your cleaning activities as the company launch…
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Feb- 2024 -13 FebruaryFeatures
From bookstore to global giant: The history of Amazon
In the history of commerce and technology, few companies have been as revolutionary as Amazon. What started as an online bookstore has evolved into a global commerce giant reshaping not only the retail landscape but the habits of humans themselves. From its humble beginnings in a garage to its current…
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Jan- 2024 -19 JanuaryAdvice
The ultimate guide to retail digital transformation
The retail sector faces a host of challenges in the digital age, including: Changing consumer expectations: Consumers now expect seamless, personalised, and omnichannel shopping experiences. Competition: E-commerce giants and digitally-native brands have disrupted traditional retail. Data overload: Retailers must harness vast amounts of data for insights and decision-making. Operational efficiency:…
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Dec- 2023 -12 DecemberSponsored Articles
Customer lifetime value: What’s new?
Customer Lifetime Value (CLV) represents a crucial metric that measures a customer’s revenue potential over their entire relationship with a retail brand. In many ways, it is the “north” star metric for customer-centric brands that want to build long-term profitable relationships with their customers across the entire omnichannel journey. So…
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Nov- 2023 -7 NovemberAdvice
A guide to personalisation
Understand customer segmentation Begin with a deep understanding of your customer base. Segment your audience based on demographics, behaviours, and preferences to create personalised experiences. Tailor product recommendations Leverage customer data to provide personalised product recommendations on your website, in emails, and within your physical store. Use algorithms and machine…
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