Amazon
This coverage examines Amazon’s operations, strategy, and influence within the UK retail market. Reporting highlights e-commerce growth, logistics and fulfilment, technology initiatives, financial results, product innovation, and leadership decisions. Focused on commercial impact and competitive dynamics, it offers insights for retail professionals navigating digital transformation and multi-channel competition.
-
May- 2018 -8 MayAnalysis
Bricks and Clicks: great CRM requires great customer experiences
Fifteen or so years ago the retail experience became polarised: retail stores satisfied instant fulfilment but online was the first destination for the cheapest price possible. Online enabled better quality customer purchasing data than was feasible in store, so become the focus of most brands. Industry talk was about when…
Read More » -
8 MayOnline & Digital
Amazon shareholders seek to dilute Bezos’ power
Amazon shareholders have submitted a shareholder resolution calling on the company to separate the role of CEO and chair of the board. The shareholders represented by SumOfUs, an international consumer group, want Amazon’s current billionaire CEO and founder Jeff Bezos to step down as chair of the board. Their request…
Read More » -
4 MayAnalysis
How to thrive in the instant gratification era
We are living in the ‘want now’ generation, from instant streaming of the latest movies and TV shows, to music, books and podcasts. We value the ability to buy quickly, easily and are getting less and less patient when it comes to waiting for orders to be delivered and new…
Read More » -
3 MayAnalysis
REPORT: Comparing the US and European retail sectors
Dire predictions of mass bankruptcies in the US retail sector in the face of the ecommerce revolution have come true in the so-called “retail apocalypse”. Changing consumer habits with the growing popularity of online shopping and increasingly easy delivery options have led to slack growth, if not declines in…
Read More » -
Apr- 2018 -30 AprilAnalysis
Mega-trends that are shaping mobile payment platforms
Banks and other financial service providers have a great deal to gain from offering secure mobile payments to consumers eager for no-fuss solutions. Several trends are shaping the design and development of mobile payment solutions today, all aiming to attract increasingly demanding and tech-savvy consumers. What are these trends, and…
Read More » -
27 AprilOnline & Digital
Amazon Q1 sales up 43% to £36.9bn
Amazon has reported a 43% increase in revenue for the first quarter of the year, totalling $51bn (£36.9bn). The online retail giant’s operating income increased 92% to $1.9bn (£1.3bn) compared with operating income of $1bn (£725m) in the first quarter of 2017. Amazon also announced that its net income had…
Read More » -
26 AprilAnalysis
Why are retailers still talking about channels in 2018?
When it comes to retail, there are two conflicting media narratives. One contends that physical retail is collapsing with an onslaught of reports about retailers shuttering stores and the death of shopping malls. The other argues that physical retail experiences are more important than ever. What these conflicting accounts completely…
Read More » -
24 AprilAdvice
How retailers can avoid customer dissatisfaction over the coming years
The ways in which we shop have constantly evolved. Whether it’s a greater shift to online shopping, card spending overtaking cash, or the introduction of contactless payments – retailers have to cope with, and adapt to, the changes brought on by consumer trends and technological progress. The speed of change…
Read More » -
19 AprilAnalysis
The best omnichannel retail experience is an invisible one
Have you ordered pizza from Dominos recently? If you have, it’s unlikely that you called the nearby store on the phone to place your order. Online sales in the UK, which includes practically every digital platform imaginable, were up 14.5% year-on-year, representing 77% of all system sales. Once you have…
Read More » -
19 AprilGovernment
Amazon and Not on the High Street condemned by MPs for mis-selling faux fur
Online retailers Amazon and Not on the High Street have been told they must do more to stop the sale of faur fur items which actually contain real fur. The Environment, Food and Rural Affairs Committee (EFRAC) launched an investigation in February, looking into UK retailers regarding the mis-selling of…
Read More »
