Online & Digital
Online & Digital covers the innovations, strategies and technologies driving the growth of e-commerce and digital retail across the UK. This category explores how retailers and brands are adapting to evolving consumer behaviour, omnichannel expectations and the rapid pace of technological change.
Coverage spans website performance, digital marketing, data analytics, online fulfilment, and the integration of AI and automation in customer experience. Retail Sectorโs Online & Digital section delivers expert insight into how digital transformation is redefining retail operations and competitiveness โ helping professionals stay ahead in an increasingly connected marketplace.
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Jul- 2018 -17 July
Amazon Prime Day website crash โcosts retailer over ยฃ75mโ in sales
The website crash experienced at the start of Amazon Prime Day has cost the online retailer over ยฃ75m in potential sales, according to sales aggregator site LovetheSales.com. Amazon suffered a number of outages during the event which took place on 16 July; the Prime Day landing page was reportedly not…
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17 July
Amazon Prime Day receives worldwide backlash
Amazonโs annual โPrime Dayโ event saw a shaky start yesterday after worker strikes and a lengthy website crash resulted in a worldwide backlash. The sale, which began at 3pm on Monday 16 July and offers thousands of discounted items, immediately crashed the ecommerce giantโs website, which was down for 45…
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12 July
Asos sales jump 22% but full year may disappoint
Asos has posted a 22% increase in sales during the four months ending 30 June, yet warned that full-year sales growth will be at the โlower endโ of expectations. The online fashion retailer said group revenue reached ยฃ823.9m with UK sales, which saw 23% growth, making up for a third…
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11 July
UK retailers โhijackโ Amazon Prime Day
UK retailers have attempted to โhijackโ Amazon Prime Day by offering discounts in the run up to the sale event. According to retail sales aggregator LovetheSales.com, 30% more discounted products are currently available to consumers than usual at this time of year. The company has suggested that this โunusual discountingโ…
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10 July
Ocado reports ยฃ9m half-year loss amid heavy investment
British online supermarket, Ocado, has reported a ยฃ9m loss in its half-year financial results amid a period of heavy investment. For the six months ending 3 June 2018 the retailer made ยฃ9m loss, but total revenue increased by 12.1% year-on-year from ยฃ713.8m to ยฃ799.9m. The grocer says losses were due…
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3 July
Personal information of job applicants leaked in Costa Coffee data breach
The parent company of Costa Coffee, Whitbread, has been the subject of a data breach which has seen personal information of job candidates exposed. A cyber attack was carried out on Whitbreadโs recruitment agency, PageUp, potentially leaving data including home address, email address, telephone number, maiden name, date of birth,…
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3 July
ASOS appoints former ITV boss Adam Crozier as new chair
Online fashion retailer ASOS has announced that it has appointed Adam Crozier as its new chair and non-executive director. Crozier will replace Brian McBride, who steps down on 29 November 2018 following the companyโs next AGM, after six years in the role. He has extensive boardroom experience, with directorships of…
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Jun- 2018 -29 June
Boots shares plunge 10% following Amazon medicine service acquisition
Shares in the parent company of pharmacy chain Boots, Walgreens Boots Alliance, have plummeted by 10% this morning following news that Amazon has acquired medicine delivery company Pillpack. The American startup made $100m last year and will now see Amazon take over late next year, with the price of the…
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29 June
Record use of next-day services for online orders in May
The use of next-day and specified-day services for online orders hit record levels in May, accounting for 37% of UK delivered orders, data from online retail association IMRG shows. Online retail parcel delivery order volumes were up 14.8% year-on-year in May, according to the latest data from the IMRG MetaPack…
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28 June
ASOS partners with London College of Fashion for pilot course
ASOS has announced that it is piloting a training programme on circular fashion for its designers, in partnership with London College of Fashionโs Centre for Sustainable Fashion (CSF). Last year, the online retailer pledged to deliver the training as part of its 2020 Circular Fashion Commitments, which were signed at…
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