Online & Digital
Online & Digital covers the innovations, strategies and technologies driving the growth of e-commerce and digital retail across the UK. This category explores how retailers and brands are adapting to evolving consumer behaviour, omnichannel expectations and the rapid pace of technological change.
Coverage spans website performance, digital marketing, data analytics, online fulfilment, and the integration of AI and automation in customer experience. Retail Sectorโs Online & Digital section delivers expert insight into how digital transformation is redefining retail operations and competitiveness โ helping professionals stay ahead in an increasingly connected marketplace.
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Dec- 2018 -4 December
ASOS appoints Mark Holland as chief operating officer
ASOS has announced the appointment of Mark Holland to the newly-created role of chief operating officer. A member of ASOSโ executive board, Holland has worked for ASOS for six years. His most recent position was supply chain director, where he oversaw ASOSโ global trading, customer care and supply chain functions.…
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Nov- 2018 -28 November
Primark, Topshop and ASOS defend practices in Parliament
Primark, Arcadia, ASOS were among some of the retailers who had executives and representatives appear before the Environmental Audit Committee to answer questions on sustainability in their businesses. This was part of the Environmental Audit Committeeโs ongoing inquiry into the sustainability of the fashion industry. Representatives from Marks and Spencer,…
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28 November
Missguided inspectors โchased outโ of factory by workers
Clothing retailer, Missguidedโs head of product quality Paul Smith, has said the companyโs inspectors were โchased outโ of a supplierโs factory by workers after asking questions about their sourcing. Smith also claimed his staff had been threatened and assaulted by workers at the Leicester factory. He said: โThese were people…
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27 November
Kering to take e-commerce in-house by 2020
Luxury fashion house Kering has announced it is to bring its e-commerce entirely in-house by 2020. The company that owns brands such as Gucci, Yves Saint Laurent, Alexander McQueen and Balenciaga will leverage its in-house technology and operations team to fully internalise the e-commerce activities currently handled through its joint…
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26 November
Missguided boss slammed by MPs for Parliamentary no-show
Nitin Passi, the CEO and founder of online retailer Missguided, has been criticised by MPs for refusing to appear in the Houses of Parliament as part of an investigation into fast fashion. In a letter to Passi, MP Mary Creagh chair of the Environmental Audit Committee, said she was โdisappointedโ…
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23 November
Amazon responds amid Black Friday warehouse protests
Amazon has responded to claims made by workersโ union GMB calling working conditions โinhumaneโ as โsimply wrongโ, as employees from some of its UK warehouses mounted protests this Black Friday. ย Hundreds of Amazon warehouse workers have protested at the online retail giant’s warehouses in Rugeley, Swansea, Peterborough, Milton Keynes…
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23 November
Amazon UK warehouse workers to protest across Black Friday
Hundreds of Amazon warehouse workers are expected to demonstrate at the online retail giant’s warehouses in Rugeley, Swansea, Peterborough, Milton Keynes and Warrington this Black Friday. GMB, the union for Amazon workers, helped organise the Black Friday protests across the UK in anger at what it calls โinhuman conditionsโ staff…
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20 November
ASOS launches Fit Assistant to help customers find right size
ASOS has announced the global app roll out of its sizing tool, ASOS Fit Assistant, which works to help customers find their right size the first time. The Fit Assistant uses machine learning to provide bespoke sizing recommendations on the online retailerโs product pages. Powered by Fit Analytics, ASOS has…
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9 November
Fast fashion brands called before Parliament
A number of online only fashion retailers have been asked to give evidence as part of the Environmental Audit Committeeโs inquiry into the sustainability of the fashion industry. The chair of the committee has written letters to ASOS, Boohoo, PrettyLittleThing, Amazon and Missguided, published today (9 November), to the online…
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Oct- 2018 -31 October
Argos and John Lewis Christmas toy lists create surge in interest
A new study has found interest in this yearโs โmust-haveโ Christmas toys surged by almost eight times, following the publication of the Argos and John Lewis top Christmas toys lists. The research by digital marketing agency, Everest Media, analysed the volume of Google searches that each toy on the list…
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