Online & Digital
Online & Digital covers the innovations, strategies and technologies driving the growth of e-commerce and digital retail across the UK. This category explores how retailers and brands are adapting to evolving consumer behaviour, omnichannel expectations and the rapid pace of technological change.
Coverage spans website performance, digital marketing, data analytics, online fulfilment, and the integration of AI and automation in customer experience. Retail Sectorโs Online & Digital section delivers expert insight into how digital transformation is redefining retail operations and competitiveness โ helping professionals stay ahead in an increasingly connected marketplace.
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Apr- 2019 -4 April
AO announces ยฃ15m of stockpiling ahead of Brexit
Electronics retailer AO has announced plans to stockpile ยฃ15m worth of popular products as part of its Brexit contingency plan. The online-only retailer said the move will help โensure [it] can continue to deliver [its] market-leading proposition to customersโ. The announcement was made in the groupโs preliminary trade update for…
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Mar- 2019 -27 March
Shopper satisfaction with online delivery falls
New research has suggested that there has been a โnotable declineโ in shopper satisfaction with online delivery, after several years of it remaining stable. The findings come from the IMRG Consumer Delivery Review 2018, an annual survey asking 2,000 UK shoppers 50 questions to understand their perceptions of online delivery.…
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21 March
Carphone Warehouse rebuked over โCyber Mondayโ promotion
Carphone Warehouse has been rebuked by the Advertising Standards Authority (ASA) over an iPhone promotion. Four complainants who had attempted to take up the offer which stated “Apple iPhone XR ยฃ36.00 P/M free handset 100GB data cyber monday”, and were later told their order could not be processed, challenged whether…
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19 March
Asos sales jump 13%
Online retailer Asos has reported a 13% increase in total sales on a reported basis, for the three months ending 28 February 2019. Total orders placed during the period increased by 15% to 17.3m year-on-year, and retail gross margin increased by 40 bps. Additionally, the retailer said it continued to…
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18 March
Zalando discontinues private label business
Zalando, the online platform for fashion and lifestyle, has announced it will discontinue its private label business zLabels as it aims to unite all of its private labels and partner brand assortments under one roof. ZLabels will be discontinued as of April 1, 2019 and starting spring/summer 2020, Zalando said…
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12 March
Digital Services Tax extended to include 2% โAmazon taxโ
High streets government minister, Jake Berry, has promised to extend the Digital Services Tax to include a โ2% tax on online retailโ to save Britainโs high streets. Berry confirmed that the tax, announced at last Octoberโs Autumn Budget, would be extended to online retailers saying if the government cannot secure…
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7 March
Year-on-year decline in number of retailers using Amazon
The use of third-party platforms such as Amazon, eBay and Google has dropped amongst the UKโs top 250 retailers, according to an industry report. The statistics were included within an annual retail performance index carried out by e-commerce and digital agency, Visualsoft, which found that just 36% of retailers utilise…
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7 March
Smartphone now dominant device for buying online
For the first time, shoppers spent more money through their smartphones when accessing UK retail sites than either of the other two major device types โ desktop or tablet โ according to quarterly data from the IMRG Capgemini e-Retail Sales Index. In Q4 2018/19 – which covers the festive period…
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7 March
Nine in 10 British people shop on Amazon
New research has revealed that almost nine in 10 British people are Amazon shoppers. According to the research by Mintel, more people have increased their shopping with the retailer than decreased it over the past year. Overall, 70% of Amazon customers shop with the retailer at least once a month,…
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4 March
QVC UK introduces social commerce
Television shopping channel, QVC UK, is introducing social commerce to its offering to create a โdiscovery-led shopping experienceโ. Social commerce is a form of e-commerce that involves social media and online media to aid the online buying and selling of products or services. The multi-platform retailer has partnered with social…
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