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Online & Digital

Online & Digital covers the innovations, strategies and technologies driving the growth of e-commerce and digital retail across the UK. This category explores how retailers and brands are adapting to evolving consumer behaviour, omnichannel expectations and the rapid pace of technological change.
Coverage spans website performance, digital marketing, data analytics, online fulfilment, and the integration of AI and automation in customer experience. Retail Sectorโ€™s Online & Digital section delivers expert insight into how digital transformation is redefining retail operations and competitiveness โ€” helping professionals stay ahead in an increasingly connected marketplace.

  • Aug- 2020 -
    3 August
    Hobbycraft reports 200% increase in online sales amid lockdown

    Hobbycraft reports 200% increase in online sales amid lockdown

    Hobbycraft has reported a 200% increase in like-for-like online sales in its FY results as it appears to have weathered the impact of the coronavirus. For the year ended 16 February 2020, the craft retailer reported an 8.9% increase in revenues to ยฃ193.6m. Adjusted EBITDA increased by 21.9% to ยฃ14.8m…

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  • Jul- 2020 -
    31 July
    Amazon profits double despite Covid-19 impact

    Amazon profits double despite Covid-19 impact

    Amazon has reported a massive surge in profits for the second quarter of the year as it revealed that net income doubled from $2.6bn (ยฃ1.9bn) to $5.2bn (ยฃ3.9bn), despite the impact of Covid-19. It comes after it reported that net sales increased by 40% to $88.9bn (ยฃ67.6bn) in the second…

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  • 24 July
    Naked Wines chairman to step down

    Naked Wines chairman to step down

    Naked Wines chairman, John Walden, has announced he will step down from the position. Walden has informed the board of his intention to step down as chairman of the group and leave the board after the Annual General Meeting (AGM) on 6 August due to โ€œpersonal reasonsโ€. Walden said: โ€œIt…

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  • 23 July
    Sales break expectations at Eve Sleep

    Sales break expectations at Eve Sleep

    Eve Sleep has announced that group revenue was โ€œaheadโ€ of expectations at ยฃ12.2m for the half-year period ended 30 June 2020.ย  While this marked a decline from the ยฃ12.9m reported the year prior, the retailer noted that the second quarter of the year saw sales surge by 25%.ย  In addition,…

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  • 22 July
    Tapestry CEO resigns after company launches investigation

    Tapestry CEO resigns after company launches investigation

    Tapestry, the parent company of Coach, Kate Spade and Stuart Weitzman, has announced its chairman and CEO Jide Zeitlin, has resigned from the company and its board of directors due to โ€œpersonal reasonsโ€. However, sources told The Wall Street Journal that Zeitlin resigned from the company after the board launched…

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  • 15 July
    Asos reports 10% sales rise during lockdown

    Asos reports 10% sales rise during lockdown

    Online fashion retailer Asos has reported a 10% increase in group sales to ยฃ1.01bn amid the Covid-19 pandemic and has said it is on โ€œtrackโ€ to deliver โ€œstrong profit growthโ€ across its financial year. In the four months to 30 June, sales growth was driven by its international retail sales,…

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  • 14 July
    AO World reports ‘strong demandโ€™ as revenues rise

    AO World reports ‘strong demandโ€™ as revenues rise

    AO World said it has experienced โ€œstrong demandโ€ during the coronavirus pandemic, reporting a 20.3% increase in revenues to ยฃ901.6m, compared with ยฃ79.3m in 2019. However, revenues from its Europe arm decreased by 4.6% to โ‚ฌ165.4m (ยฃ149.70m) during the year ended 31 March 2020, compared with โ‚ฌ173.3m (ยฃ156.85m) in the…

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  • 10 July
    Online retail sales continue to boom despite reopenings

    Online retail sales continue to boom despite reopenings

    Even as the high street came out of hibernation last month, Juneโ€™s online retail sales spiked to a 12-year high of +33.9% YoY, according to IMRG Capgeminiโ€™s Online Retail Index. It revealed that last monthโ€™s acceleration in online sales was underpinned by the โ€œcontinued successโ€ of almost every category. Electrical…

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  • 9 July
    OnBuy preps for global expansion

    OnBuy preps for global expansion

    OnBuy has announced it will launch globally this summer, after securing a ยฃ5m investment. It comes as the online marketplace said it has seen โ€œrecord salesโ€ increase by 1100% in the past year, and now expects to be turning over ยฃ2bn in sales by 2024. The retailer said it will…

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  • 6 July
    NCA confirms probe into Boohoo working conditions

    NCA confirms probe into Boohoo working conditions

    The National Crime Agency has confirmed it is investigating fashion retailer Boohoo following allegations of poor working conditions in a Leicester warehouse.ย  An NCA spokesman told Retail Sector: “Within the last few days NCA officers, along with Leicestershire Police and other partner agencies, attended a number of business premises in…

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