Online & Digital
Online & Digital covers the innovations, strategies and technologies driving the growth of e-commerce and digital retail across the UK. This category explores how retailers and brands are adapting to evolving consumer behaviour, omnichannel expectations and the rapid pace of technological change.
Coverage spans website performance, digital marketing, data analytics, online fulfilment, and the integration of AI and automation in customer experience. Retail Sector’s Online & Digital section delivers expert insight into how digital transformation is redefining retail operations and competitiveness — helping professionals stay ahead in an increasingly connected marketplace.
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Jul- 2024 -1 July
Ann Summers to unveil lingerie-specific online marketplace
Ann Summers has announced that it will be unveiling an online marketplace – Knickerbox.com – on 16 July, founder Jacqueline Gold’s birthday. This move by the lingerie retailer will be “the only underwear specific site in the UK”. According to Ann Summers, Knickerbox.com is the solution to its online business…
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Jun- 2024 -28 June
Music Magpie revenues fall amidst competitive second-hand market
Music Magpie has reported a decline in group revenues from £61.9m to £53.8m for the six months ended 31 May 2024, as it struggled in the highly-competitive second-hand market. The group attributed the reduction to the planned conversion of its US business into a sourcing-only operation, which also saw its…
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27 June
Moonpig sees FY sales and profits rise amid tech investments
Moonpig has seen both sales and profits rise in its full-year results, which the group has attributed to “extraordinary” customer loyalty brought on by its investments in technology.In the year ended 30 April 2024, revenues rose by 6.6% to £341.1m, up from £320.1m the prior year, while adjusted profit-before-tax rose…
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25 June
THG re-elects chair despite small shareholder revolt
THG has re-elected its chair Lord Charles Allen with just 9.25% voting against his re-election despite vocal opposition. Kelso Group, a minority shareholder with a 0.55% stake in the company, publicly opposed his reappointment as it voiced concerns about what it claims is a lack of action on THG’s strategic…
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24 June
Frasers acquires Coggles amid multi-year THG partnership
Frasers Group has announced it has agreed a multi-year partnership with THG which includes Frasers acquiring THG’s luxury brands business including Coggles. Alongside this, THG will integrate the Frasers Plus credit offer into its Ingenuity platform. This agreement marks the first Frasers Plus partnership with an external partner. Frasers Group…
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10 June
Top THG shareholder joins calls for vote against chair
THG’s tenth largest shareholder has joined a revolt against the reappointment of the company’s chairman amid disappointment over the group’s share price, The Times has reported. Dutch investment firm Ophorst Van Marwijk Kooy Vermogensbeheer, which has a 1.89% stake in the company, will reportedly join fellow shareholder Kelso in a…
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May- 2024 -29 May
Ocado to be relegated from FTSE 100 as stocks fall
Ocado could face relegation from the FTSE 100 after its share price collapsed, amid reports the company is considering moving its listing from London to New York. The London Stock Exchange named Ocado Group as an indicative FTSE 100 deletion ahead of its next quarterly reshuffle, with technology group Darktrace…
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23 May
Temu owner sales rocket 131% in Q1
The owner of Temu, PDD Holdings, has welcomed a strong first quarter of trading as sales rocketed 131% to RMB86.8bn (£9.4bn), up from RMB37.6bn (£4bn) the prior year. Sales more than doubled largely due to an increase in revenues from its online marketing services and transaction services. Online marketing services…
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22 May
Music Magpie trading in line with expectations amid takeover talks
Music Magpie has announced that its Q2 trading has been broadly in line with management’s expectations and has benefitted from cost control and lower overheads amid takeover talks. Ahead of its AGM today (22 May 2024), the group has stated that its FY23 financial results on 13 March 2024, started…
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20 May
M&S website and app hit by technical issue
Marks and Spencer’s website and app was down for several hours on Saturday (18 May) due to technical issues, the BBC has reported. During the outage, customers saw an error message on the homepage and could not navigate to any part of the website. The notice read: “Sorry you can’t…
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