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Delivery heroes will win the day: takeaways from The Delivery Conference 2018

Last week’s Delivery Conference was themed “Leaders and Heroes” and as I absorbed the sense of mission and energy among…

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Cyber security threats in retail

Retailers have had little choice but to transform their IT infrastructure as customers increasingly move to online shopping and high…

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What omnichannel really means for the modern retailer

Life is busy and time is scarce. Digitisation has encouraged people to look for easy, simple and efficient solutions to…

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Why Irish consumer exports are rising despite Brexit uncertainty

In the wake of the decision to leave the European Union, many businesses within Irish consumer products saw this not…

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Feeling the squeeze: how to fight falling profits and rising costs

The boom in e-commerce over the last few years has altered the way we shop beyond recognition and the fast…

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An algorithmic approach to more personalised customer relationships

Personalisation in retail is not new – this is what retailers have been doing since the days of the little…

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When customers call the shots, flexibility is key

It’s no secret that the ecommerce industry is in a constant state of transformation, as digitally savvy shoppers continue to…

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My retail trend predictions for 2018

Rife with advancements in technology, new financial regulations and waves of thinking, the landscape of modern business is constantly evolving;…

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Are you making these common mistakes on your e-commerce platform?

It is thought that by 2040 some 95% of purchases will be facilitated by e-commerce. As more people are turning…

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3 ways retailers can achieve better customer experience

In an ever-more-personalised retail world, where shopper loyalty is driven by the overall shopping journey, businesses big and small need…

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