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May- 2018 -14 May
GDPR: What does it mean for the future of retail?
For many retailers, getting to grips with the best methods of utilising customer data was no easy feat. Brands worked hard to unlock the potential of data to enhance the customer experience making it more unique and personalised. It appeared that many had cracked it too. From adapting their marketing…
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11 May
The death of the UK high street
The high street as we know it is dead. Boring stores are dead. Or if they are not dead yet, they will be if retailers do nothing. The high street started to decline because retailers saw firstly that out-of- town, and then online were what customers wanted. It’s always driven…
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10 May
Five website migration pain points and how to solve them
We’ve listed out five issues below: something you should keep in mind when engaging in any migration. Legacy performance issues being transferred Whilst this isn’t a traditional migration focus, ensuring that you don’t transfer any of the previous websites issues, such as poorly optimised meta data or dead pages, is…
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9 May
Payments: the defining factor in the customer experience
Perfecting the customer experience is a challenge that gives all retailers sleepless nights. After all, according to Barclays, 55% of consumers have abandoned a purchase due to poor service on the high street. Revenues and in many cases, the futures of businesses, are dependent on strong levels of customer satisfaction.…
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8 May
Bricks and Clicks: great CRM requires great customer experiences
Fifteen or so years ago the retail experience became polarised: retail stores satisfied instant fulfilment but online was the first destination for the cheapest price possible. Online enabled better quality customer purchasing data than was feasible in store, so become the focus of most brands. Industry talk was about when…
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4 May
How to thrive in the instant gratification era
We are living in the ‘want now’ generation, from instant streaming of the latest movies and TV shows, to music, books and podcasts. We value the ability to buy quickly, easily and are getting less and less patient when it comes to waiting for orders to be delivered and new…
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3 May
REPORT: Comparing the US and European retail sectors
Dire predictions of mass bankruptcies in the US retail sector in the face of the ecommerce revolution have come true in the so-called “retail apocalypse”. Changing consumer habits with the growing popularity of online shopping and increasingly easy delivery options have led to slack growth, if not declines in…
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2 May
How to make it without faking it
The news landscape has changed beyond all recognition in recent years. With the daily news fix no longer restricted to print media or news bulletins, people can keep up with what’s going on across the globe at any time of day, via multiple resources. 41% of people in the UK…
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1 May
The global growth of menswear and what’s next for men’s fashion
Menswear will outperform the women’s clothing sector across the world by 2020, according to research by Euromonitor International. With a contribution of approximately £380bn to the worldwide clothing and shoes market by the end of the next two years, menswear is growing quicker than womenswear — predicted to develop 2.3%…
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Apr- 2018 -30 April
Mega-trends that are shaping mobile payment platforms
Banks and other financial service providers have a great deal to gain from offering secure mobile payments to consumers eager for no-fuss solutions. Several trends are shaping the design and development of mobile payment solutions today, all aiming to attract increasingly demanding and tech-savvy consumers. What are these trends, and…
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