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May- 2018 -17 May
Why retailers should be using an omnichannel strategy to transform customer journeys
The basic principle of an omnichannel strategy is that retailers put customers (not platforms) at the centre of their customer…
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16 May
The rise of next-generation digital spaces in the retail sector
Imagine that as you enter the airport, there is a personalised message welcoming you, and then further tailored messaging accompanies…
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15 May
Five insights to drive momentum in the retail sector
Businesses around the world are in the midst of an intense period of transformation. Not only are consumers taking charge…
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14 May
GDPR: What does it mean for the future of retail?
For many retailers, getting to grips with the best methods of utilising customer data was no easy feat. Brands worked…
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11 May
The death of the UK high street
The high street as we know it is dead. Boring stores are dead. Or if they are not dead yet,…
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10 May
Five website migration pain points and how to solve them
We’ve listed out five issues below: something you should keep in mind when engaging in any migration. Legacy performance issues…
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9 May
Payments: the defining factor in the customer experience
Perfecting the customer experience is a challenge that gives all retailers sleepless nights. After all, according to Barclays, 55% of…
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8 May
Bricks and Clicks: great CRM requires great customer experiences
Fifteen or so years ago the retail experience became polarised: retail stores satisfied instant fulfilment but online was the first…
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4 May
How to thrive in the instant gratification era
We are living in the ‘want now’ generation, from instant streaming of the latest movies and TV shows, to music,…
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3 May
REPORT: Comparing the US and European retail sectors
Dire predictions of mass bankruptcies in the US retail sector in the face of the ecommerce revolution have come…
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