Comment
-
Jul- 2018 -2 July
Why technology is the key to brand loyalty on the changing high street
Today’s newspapers are awash with daily stories of retailers having to transform their business models from yesteryear to stay afloat as our high streets evolve and customer habits and expectations change. Recent articles discussing the fate of Mothercare, Marks & Spencer and House of Fraser are just a few. No…
Read More » -
Jun- 2018 -29 June
Could ‘good cost, bad cost’ rescue the UK high street?
A series of high-profile CVAs and administrations in recent months are a powerful reminder of the tough conditions currently facing the UK high street. The fall in the value of the pound post-Brexit, combined with squeezed consumer spending and recent hikes in business rates have brought many retailers to breaking…
Read More » -
28 June
How to build your own retail empire
It takes a certain type of person to be a successful retail entrepreneur, with the passion and determination to make a mark in the sector they love, taking the lows with the highs. However, building up one idea and then moving onto the next does carry some risks and whilst…
Read More » -
27 June
The great retail data divide
Retailers have been at the forefront of tech innovation for more than 10 years. From the ecommerce boom and mobile shopping, to AI customer service and shoppable posts on Instagram, retailers haven’t been afraid to innovate. The marketplace is now entering its next chapter of transformation, but to survive, successful…
Read More » -
26 June
Are physical stores still relevant?
Every week seems to bring yet another breaking news story about failing retailers and mass store closures. So much so that it would be easy to assume that bricks-and-mortar retail is on its way out. Contrary to speculation by the media and disenchanted consumers, I believe the high street shop…
Read More » -
25 June
Three barriers to implementing a successful omnichannel solution
Customers value a consistent service across all platforms and channels. They want customer service agents to know who they are and what their history is with the retailer. Since retail is such a competitive sector that, to stand out, retailers must put customer care at the heart of everything they…
Read More » -
21 June
What’s next for the Luxury Sector?
The luxury goods market is being shaken up like never before with the rise of new consumers and changing buying habits. This, combined with the late adoption of digital and technology means that luxury brands face more uncertainty than at any point in their history. To win in the new…
Read More » -
20 June
Amazon overreacting; returns are a crucial retail indicator
Amazon has kicked up a furore by banning consumers who return too many items on its site. Sure, rising return rates are a challenge for brands and retailers – over 9% of products bought in store are returned and the rate is even higher online, sometimes three times the amount.…
Read More » -
19 June
‘What’s In Store For You’ – Can PPC drive store sales?
Pay-per-click (PPC) advertising has traditionally been seen as a tool to drive online sales. However, with developments in technology – and the way in which we can track the customer journey – PPC is also becoming an important tool for driving in-store sales. With growing numbers of high street stores…
Read More » -
18 June
Solving the age-old problem of returns
Returns, the ‘dirty’ word in retail, are a recurring nightmare for staff and customers alike. It’s something we can all relate to; as a consumer we dread the long lines, endless waiting, and seemingly annoyed sales staff. Whilst as a retailer, processing a mountain of returns can seem like a…
Read More »
