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How to embrace the ‘age of the customer’ whilst weathering the retail storm

The phrase ‘the customer is always right’ has never been more apt. Today’s customers are savvier than ever before and…

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Building customer loyalty

Imagine a world in which every customer is a repeat customer, strategies focused on acquiring new customers would be a…

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Five ways an omnichannel strategy can improve customer experience

A customer-centric strategy is the only way retailers can remain competitive in a rapidly changing retail environment. How does an…

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Why online retailers must embrace innovation to capture the ‘almost customer’

British retail habits are shifting. The well-documented trend towards online shopping, as evidenced by the demise of bricks-and-mortar brands and…

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How independent retailers can use packaging to connect with customers

Putting a figure on the number of independent retailers is no small feat. According to the British Chambers of Commerce,…

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How to future proof your SEO strategy in a voice search world

By 2020, 50% of all searches will be done via a virtual assistant or voice search device. In 2015, the…

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The end of the High Street as we know it? Part II

Like many other Retail Sector readers, I found Kareena Uttamchandani’s post this week about the end of high street fascinating…

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Redefining the retail experience

For years we have heard stories of the apparent decline of the high street, with the likes of Comet, Maplin…

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Reality Check: Would you pay by Instagram?

In the near future, direct payments will be possible via the image-sharing service Instagram. With this announcement the app, first…

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Basket or bounce: How can fashion retailers use content to avoid basket abandonment?

British consumers spend over £16.2bn annually online on clothing, accessories and footwear, making fashion and apparel one of the most…

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