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Returns and fraud – two key issues for e-commerce in 2020

While returns continue to be a fact of life for retailers for a number of reasons, one area they can…

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Vera Lynn’s gin dispute is a window on a fascinating trademark problem

Everyone knows a bit of cockney rhyming slang, but what if your own name is the one being used, and…

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‘Jingle bots’ are artificially ramming online shopping baskets to use up stock

I have my reservations about this story because we spend a lot of time in our office poring over the…

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Why shoppers want simple sustainability

The Black Friday and Cyber Monday shopping spike is putting packaging into perspective for shoppers and creating demand for simple…

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The latest business data is bad news, but the reasons given spell a good omen

This morning there was some bad news for business, but which definitely comes with a silver lining. So, the bad…

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The election is over – time for the Tories to deliver for small businesses

It now looks as though political stasis and all the damage that does to business will be lifted in 2020.…

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Should retailers be banking on the concept store?

Pop-up and concept stores could be key to boosting profitability over the festive season and throughout the year ahead, allowing…

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2020 retail predictions

Artificial Intelligence/Machine Learning skills gap  Retailers have been recognising the huge value Artificial Intelligence (AI) and Machine Learning (ML) can…

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Businesses are sitting on £115bn and waiting to splurge

Goldman Sachs thinks money will pour into UK stocks and shares after this election, but it’s at least partly because…

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Small business owners dip into personal wealth to survive? Of course they do

We are living through an era where there is much discussion about capitalism, taxes, executive pay and so on. Is…

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