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May- 2021 -21 May
Customer experience differentiation is at the core of retail innovation
The rise of DTC, net-zero commerce, hyper-local shopping, dark stores, same-day (if not, same-15-minutes) delivery, and brand drops mark the…
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19 May
The Great Covid Experiment – Is the Pure-play Retailer Dead?
A year of enforced change in buying habits where pretty much everything went online is set to revert to “the…
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18 May
Why retailers must invest beyond the buy button
Over the past 12 months, retailers have turbocharged their shift to digital. A recent survey by KPMG showed that 67%…
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14 May
The return to the high street: friend or foe?
With our clocks adjusted to British Summer Time and Government guidelines easing off shopping restrictions for non-essential shopping, the return…
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12 May
How to benefit from the forthcoming massive wave of ad spend
The recent IPA Bellwether on marketing budgets in the UK has revealed that 2020 saw a fast paced decrease in…
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11 May
Plastic Packaging Tax revenues should be reinvested in retail
It’s now less than 12 months until UK retailers face paying a new levy on plastic packaging, with this set…
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7 May
How Amazon delivered a smart retail customer experience with a human touch
Competition in modern retail is all about customer experience, and during the pandemic e-commerce and digital retail has accelerated rapidly,…
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5 May
Why space is so important to D2C retailers
It seems like there’s a gold rush at the moment for warehouse and fulfilment space as online retailers and direct-to-consumer…
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Apr- 2021 -28 April
Unlocking the future of in-store shopping – with our phones
Amazon Fresh still seems surreal (at least for some shoppers, for whom it feels a bit too closely like theft!).…
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26 April
Tackling the new user, missed opportunity phenomenon
In a turbulent year, retailers have faced both famine (with retail stores closing) and feast (with the spike in online…
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