Comment
Comment features expert perspectives and thought leadership from across the UK retail industry. This section includes opinion pieces, analysis, and commentary from senior retail executives, analysts, and sector specialists on the commercial, strategic, and operational forces shaping retail. Retail Sector’s Comment coverage explores issues such as consumer behaviour shifts, technology adoption, sustainability, regulation, and leadership — providing retail professionals with authoritative insight to inform decision-making and strategic planning.
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Mar- 2022 -31 March
How to create the ‘Feel Good’ retail we all need right now
While the economy has fully opened up after the end of pandemic restrictions, we are faced with fresh challenges. Soaring inflation, ongoing supply chain disruption and the implications of a war in Europe loom large. Against this worrying backdrop many are looking for positive experiences to help us feel good…
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29 March
From Vestiaire to Vinted: Why retailers must join the resale revolution
The resale market is booming – growing 11 times faster in fact than the wider retail fashion sector, and predicted to be worth $84 billion by 2030, more than double that of the fast fashion market’s $40 billion expected valuation for the same year. The pandemic has undeniably driven two…
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28 March
How reseller abuse negatively impacts retailers’ customer experience
Picture the scene: your favourite brand advertises a drop of limited-edition trainers that will hit their site at midnight. There’s huge hype around the launch and as a loyal customer you are ready and primed to place your order the second the product is released. But, when the moment arrives,…
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18 March
Why the time for local businesses to recover is now
The return to the high street is an unmissable opportunity for shops, restaurants, pubs and bars to attract customers back after a challenging period for the retail, leisure and hospitality sectors. The key to success will be offering unforgettable customer service, unique products and experiences, and convenient payment and delivery…
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18 March
13 Spring Statement predictions
With both the global and UK economies coming under pressure from the rising cost of living crisis, which has only been exacerbated by Russia’s invasion of Ukraine, all eyes will be on the chancellor when he makes his Spring Statement speech on 23 March 2022. Here, Christy Wilson, tax associate…
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17 March
Embracing trends to keep retail supply chains moving
Although it’s increasingly challenging to predict the full impact of global events on supply chains, one of the most influential factors affecting the movement of goods is consumer trends and how changing behaviours can alter retail operations. With the right data and strategy, it’s possible to get an accurate view…
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16 March
From click to ring ring: a new way to check-out?
Last month, it was announced that the proportion of online retail sales fell to its lowest level since the e-commerce boom of March 2020 and in January, the online share of retail sales fell to 25.3%. While this dip is no doubt partly due to a rise in high street…
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14 March
Technology is retail’s best bet to go greener in 2022
The CMA’s Green Claims Code is now in full operation, with the sole objective of clamping down on empty ethical pledges. And to be fair, retail is rolling up its sleeves, disrupting supply chains, store layouts and materials, and even revamping consumer messaging to make a difference. But of course,…
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9 March
How experiential CX is revitalising in-store retail
The rise of online retail, advances in technology and changes in consumer behaviour have transformed the retail landscape. While this has brought inevitable extinction for many brands, in typical Darwinian fashion, those able to adapt to their new environment continue to thrive. Liz Ward, Head of Sales and Marketing at…
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3 March
Why buying into digital transformation makes good business sense for retailers
It’s an understatement to say that COVID-19 – and the restrictions imposed on businesses as a result of it – have triggered change within the retail sector. Over 15,000 shops and 188,000 retail jobs were lost in the first twelve months of the pandemic, and 2020 has since been confirmed…
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