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May- 2022 -16 May
The Metaverse: The next retail frontier
The metaverse has burst onto the scene as the next big thing, with Meta CEO Mark Zuckerberg dubbing it the “successor to the mobile internet”. So, what is the metaverse exactly? It’s a group of 3D virtual worlds, built by multiple entities, focused on social connections, that merges both physical…
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4 May
How retail can go hyper-personal
Offering tailored experiences to customers has been a goal for retailers for years. It’s not hard to see why one in five consumers who expressed an interest in personalised products or services are willing to pay a 20% premium. Delivering the expected But it’s not just about the opportunity. Increasingly,…
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Apr- 2022 -26 April
Why retailers must change their data approach to overcome Amazon
The post-pandemic business landscape has seen retailers fast-track their digital efforts in an attempt to become truly omni-channel – and safeguard against a repeat of 2020’s disruption. Conversely (and perhaps more interestingly), we’re also getting a better sense of where bricks and mortar fits into the strategies of the digital-first…
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20 April
SCA and the impact on e-commerce
What has been the impact of SCA in the UK? If you’re in the U.K., you will already be aware of the Strong Customer Authentication (SCA). Brands and retailers implemented changes way before the deadline (14th March 2022) to help combat fraud. For shoppers, it’s a win to get that…
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Mar- 2022 -31 March
How to create the ‘Feel Good’ retail we all need right now
While the economy has fully opened up after the end of pandemic restrictions, we are faced with fresh challenges. Soaring inflation, ongoing supply chain disruption and the implications of a war in Europe loom large. Against this worrying backdrop many are looking for positive experiences to help us feel good…
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29 March
From Vestiaire to Vinted: Why retailers must join the resale revolution
The resale market is booming – growing 11 times faster in fact than the wider retail fashion sector, and predicted to be worth $84 billion by 2030, more than double that of the fast fashion market’s $40 billion expected valuation for the same year. The pandemic has undeniably driven two…
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28 March
How reseller abuse negatively impacts retailers’ customer experience
Picture the scene: your favourite brand advertises a drop of limited-edition trainers that will hit their site at midnight. There’s huge hype around the launch and as a loyal customer you are ready and primed to place your order the second the product is released. But, when the moment arrives,…
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18 March
Why the time for local businesses to recover is now
The return to the high street is an unmissable opportunity for shops, restaurants, pubs and bars to attract customers back after a challenging period for the retail, leisure and hospitality sectors. The key to success will be offering unforgettable customer service, unique products and experiences, and convenient payment and delivery…
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18 March
13 Spring Statement predictions
With both the global and UK economies coming under pressure from the rising cost of living crisis, which has only been exacerbated by Russia’s invasion of Ukraine, all eyes will be on the chancellor when he makes his Spring Statement speech on 23 March 2022. Here, Christy Wilson, tax associate…
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17 March
Embracing trends to keep retail supply chains moving
Although it’s increasingly challenging to predict the full impact of global events on supply chains, one of the most influential factors affecting the movement of goods is consumer trends and how changing behaviours can alter retail operations. With the right data and strategy, it’s possible to get an accurate view…
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