Comment
Comment features expert perspectives and thought leadership from across the UK retail industry. This section includes opinion pieces, analysis, and commentary from senior retail executives, analysts, and sector specialists on the commercial, strategic, and operational forces shaping retail. Retail Sector’s Comment coverage explores issues such as consumer behaviour shifts, technology adoption, sustainability, regulation, and leadership — providing retail professionals with authoritative insight to inform decision-making and strategic planning.
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Oct- 2023 -2 October
Embracing contactless payments: A guide to seamless integration
In today’s rapidly evolving retail landscape, adapting to changing consumer preferences is paramount to staying competitive. One such preference that has gained significant traction is contactless payments. This convenient and secure method not only enhances customer experience but also promotes safety in a post-pandemic world. To successfully implement contactless payments,…
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Sep- 2023 -29 September
H&M has reignited discourse surrounding free returns
Early last week, H&M told customers of a change in return policy – they were to start paying a £1.99 return fee for both in store and online parcels. However, within the week the fashion giant did a U-turn on this decision and said that the same fee will only…
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29 September
How to build brand loyalty and drive sales through social media
In the rapidly evolving landscape of the digital age, social media stands out as a dynamic tool for retailers seeking to forge strong connections with their audience, cultivate brand loyalty, and ultimately drive sales. With an expansive user base spanning multiple platforms, the potential for engaging potential customers is unprecedented.…
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28 September
A guide to digital marketing for bricks and mortar stores
In today’s rapidly evolving retail landscape, digital marketing has become an essential tool for brick-and-mortar retailers looking to thrive in a competitive market. Embracing online strategies can help you reach a broader audience, enhance customer engagement, and drive foot traffic to your physical store. Here are some key tips to…
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27 September
A practical guide to loyalty programmes
In today’s fiercely competitive retail landscape, the significance of cultivating a loyal customer base cannot be overstated. Among the array of tools at a retailer’s disposal, a well-crafted loyalty program stands out as a powerful instrument. These programs not only stimulate repeat business but also nurture a deeper affinity between…
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26 September
How to implement a seamless returns and exchange policy
In the realm of retail, a well-crafted returns and exchange policy stands as a cornerstone of a thriving business. It serves not only to instil confidence and contentment in customers but also to maintain operational fluidity and foster brand loyalty. This article aims to provide actionable guidance to retailers on…
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25 September
A step-by-step guide on implementing omni-channel retail
In today’s rapidly evolving retail landscape, implementing an omni-channel strategy has become imperative for staying competitive and meeting customer expectations. Omni-channel retailing seamlessly integrates physical and digital channels to provide a unified shopping experience. This article outlines key steps for retailers looking to successfully implement an omni-channel approach. Customer-centric approach…
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22 September
The retailer’s guide to adopting sustainable business practices
In an era marked by increasing environmental awareness, adopting sustainable business practices is not just a choice, but a necessity for retailers. Consumers are now actively seeking out eco-friendly and socially responsible options, and retailers have a unique opportunity to lead the way. Here are some practical steps retailers can…
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21 September
How to optimise pricing strategies: A retailer’s guide
Pricing strategy is a critical component of any successful retail business. It not only determines your revenue but also shapes customer perception and influences their purchasing decisions. To stay competitive in today’s dynamic market, retailers must adopt a dynamic and data-driven approach to pricing. In this article, we’ll explore key…
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20 September
How to hire and train retail staff for optimal performance
In the competitive world of retail, the success of a business often hinges on the quality of its staff. Hiring and training the right employees is crucial for providing exceptional customer service, driving sales, and fostering a positive work environment. This article outlines key strategies for retailers to optimise their…
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