M&S restarts online orders after cyber attack
In May, M&S stated that it expects a hit of around £300m on 2025/26 operating profit, before cost mitigation, insurance and trading actions
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Marks and Spencer (M&S) has announced that it has resumed online orders after halting them due to a cyber attack on its networks.
The retailer stated that shoppers are now able to buy a selection of fashion items for home delivery across England, Scotland and Wales.
The company stated that its beauty and household products would be available in the coming days while deliveries in Northern Ireland and click and collect services would return “in the coming weeks”.
The department store was hit by a cyber attack over Easter weekend which initially affected its click and collect and contactless payments. It warned that services could continue to be disrupted until July.
It is estimated that the company has been losing around £25m per week in online clothing and homeware sales after it was forced to pause these operations.
In May, M&S stated that it expects a hit of around £300m on 2025/26 operating profit, before cost mitigation, insurance and trading actions.
Since the incident, food sales have been impacted by reduced availability, while the group has also incurred additional waste and logistics costs due to the need to operate manual processes, impacting profit in the first quarter.
In fashion, home and beauty, online sales and trading profit have been “heavily impacted” after the group paused online shopping, however stores have remained “resilient”, the retailer said.
