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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Zalando has reported a 26.5% jump in revenues to €3bn (£2.6bn) in the third quarter ended 30 September, after completing its merger with Hamburg-based fashion platform About You in July in a deal that expanded its customer base to over 61 million across Europe. 

During the period gross merchandise volume grew 21.6% to €4.2bn (£3.7bn), while adjusted earnings before interest and tax rose to €96m (£84.4m) from €93m (£81.8m) a year earlier. On a pro-forma basis, assuming About You had been part of the group last year, gross merchandise volume increased 6.7% and revenue 7.5%.

According to Zalando, its merger with About You had strengthened its ecosystem strategy, allowing it to serve a wider customer base and offer more services to partner brands. More than 5 million customers now use both platforms.

In its business-to-business operations, Zalando said its Zeos e-commerce platform had expanded its partnership with British retailer Marks and Spencer to manage fulfilment for its continental European business. 

Shoe retailer Deichmann and grocery chain Netto Marken-Discount also joined the platform this year through Scayle, About You’s enterprise software unit.

In light of this, B2B revenues rose 15.6% year-on-year to €277m (£244m), with adjusted EBIT increasing to €20m (£17.6m) and a margin of 7.1%.

The Berlin-based online retailer also announced a five-year deal with the German Football Federation (DBF) that will make it a main partner of the men’s, women’s and youth national teams until 2030. Zalando likewise renewed sponsorships with major marathon events in Berlin, Rotterdam and Copenhagen as part of its efforts to build its sports and lifestyle credentials ahead of the 2026 World Cup.

In addition, Zalando has announced the appointment of Anna Dimitrova as chief financial officer, effective January 2026. She is currently group CFO at Deutsche Glasfaser and previously held senior finance roles at Vodafone Group. David Schröder, who has served as interim CFO since March, will continue as co-chief executive.

Zalando reaffirmed its full-year 2025 guidance, forecasting pro-forma gross merchandise volume and revenue growth of 4% to 7%, adjusted EBIT between €550m (£484m) and €600m (£528), and capital expenditure of €200m (£176m) to €280m (£246m).

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